Company Overview
Ozonetel is a cloud-based contact center software company founded in 2007 and headquartered in California, United States. It specializes in providing customer experience (CX) solutions through its AI-powered unified CX platform, enabling businesses to engage with customers across multiple channels, including voice, chat, and SMS. Serving over 3,500 businesses across various industries such as banking, e-commerce, healthcare, and real estate, Ozonetel offers features like cloud telephony, IVR, auto-dialers, analytics, and CRM integrations. The company has received industry recognition for its innovative solutions, including being named a Global Contact Center Software Leader by G2.
CloudAgent by Ozonetel is a comprehensive cloud-based contact center platform that offers omnichannel customer engagement capabilities. It features multi-channel Automatic Call Distribution (ACD) for voice, email, SMS, and social media, Interactive Voice Response (IVR), various dialer options, and quality monitoring tools. CloudAgent provides a unified dashboard for agents to manage interactions across multiple channels, enabling seamless switching between voice and digital communications while ensuring conversational continuity for customers.
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