Product Overview
CloudAgent by Ozonetel is a comprehensive cloud-based contact center platform that offers omnichannel customer engagement capabilities. It features multi-channel Automatic Call Distribution (ACD) for voice, email, SMS, and social media, Interactive Voice Response (IVR), various dialer options, and quality monitoring tools. CloudAgent provides a unified dashboard for agents to manage interactions across multiple channels, enabling seamless switching between voice and digital communications while ensuring conversational continuity for customers.
No technical expertise required
Instant
Marketing Function Customer Acquisition, Customer Engagement and Retention, Productivity