Interactive Voice Response (IVR) System

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Definition

An IVR is a telephone system that lets a caller interact with a proprietary information database in some way, often requiring secure password or account authentication, such as with banks or utilities. An IVR may be installed stand-alone, or bundled with a call center's Automatic Call Distribution (ACD) System. It should be noted that certain vendors use the terms ACD and IVR interchangeably.

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Products

By [24]7
[24]7 AIVA for IVR reimagines interactive voice response with with AI-powered speech. Reinvent your IVR with advanced natural language technology, more accurate speech recognition, and digital capabilities designed to help your customers help themsel...
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ActiveDEMAND is a fully integrated, web-based marketing automation platform for small to medium sized businesses. Packed with features for streamlined campaign management, campaign recipes and attribution reporting, ActiveDEMAND enables even a sole p...
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By Fuze
Among the global voice and video products offered by Fuze is a suite of Contact Center software solutions. Scalable for businesses of all sizes, the Fuze solution includes call routing using automated speech recognition (ASR) and text-to-speech (TTS)...
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Convirza is a full-featured call tracking solution. Discover the critical insights needed from your campaigns, keywords and ads to optimize your most valuable leads, your calls. Convirza easily integrates with your existing environment to improve mar...
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By Coztel
Coztel.com is the world's leading cloud based call center software for every size of business. It's one of the perfect solutions for Inbound, Outbound and Blended call centers. Increase your agent effectiveness on the phone, chat, email, mobile and S...
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Dialer360 is a pioneer in cloud call center software solutions. With this technology you can get a predictive dialer with built in avatar, CRM and web phone, voice and SMS broadcasting, hosted phone system, and VoIP (Voice over Internet Protocol).
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DigitalGenius is AI-powered call center technology that enables you to add an artificial intelligence and natural language processing layer over your enterprise call center. We connect with your Customer Service Console & CRM to extract data and trai...
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SmartDial is a predictive dialing and IVR messaging solution for the account receivables management industry.
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Enghouse Interactive has a portfolio of IVR development and applications tools to enable organizations to deploy all of their communication applications on a single, cost-effective platform. Whether for an SMB, enterprise, service provider, value add...
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By USAN
Metaphor IVR + is a cloud-based Omni-channel IVR solution that offers highly personalized voice, touch, text and other interaction options. When integrated with other channels in an omni-channel infrastructure, IVR+ is aware of every step in the cust...
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