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Interactive Voice Response (IVR) System

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Definition

An IVR is a telephone system that lets a caller interact with a proprietary information database in some way, often requiring secure password or account authentication, such as with banks or utilities. An IVR may be installed stand-alone, or bundled with a call center's Automatic Call Distribution (ACD) System. It should be noted that certain vendors use the terms ACD and IVR interchangeably.

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Products

[24]7 AIVA for IVR
By [24]7
[24]7 AIVA for IVR reimagines interactive voice response with with AI-powered speech. Reinvent your IVR with advanced natural language technology, more accurate speech recognition, and digital capabilities designed to help your customers help themsel...
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Call Tracking & IVR
By Sekel Tech
Capture consumer data and their conversations with your outlets/dealers
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Calldesk by Pulse
By Pulse Telesystems
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CallRoot
By CallRoot
CallRoot is a cloud based call tracking software for marketing teams and agencies. CallRoot allows you to track & record incoming phone calls, dynamically insert phone numbers & map referrer source with every incoming call.
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CloudTalk
By CloudTalk
CloudTalk helps small and medium businesses set up and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer supp...
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Compass Automation Platform
By IVR Technology Group
Voice-enable nearly any application with the Compass Automation Platform, a CPaaS designed for delightful customer experiences. The Compass Automation Platform is a cloud-based application layer that enables software developers to rapidly and easily ...
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Convirza
By Convirza
Convirza is a full-featured call tracking solution. Discover the critical insights needed from your campaigns, keywords and ads to optimize your most valuable leads, your calls. Convirza easily integrates with your existing environment to improve mar...
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Coztel
By Coztel
Coztel.com is the world's leading cloud based call center software for every size of business. It's one of the perfect solutions for Inbound, Outbound and Blended call centers. Increase your agent effectiveness on the phone, chat, email, mobile and S...
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Cradle
By Cradle
Cradle is a cloud-based business phone system that seamlessly integrates with HubSpot. Keep your team in HubSpot, make better calls and track client communications effortlessly.
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Dialer360
By Dialer360
Dialer360 is a pioneer in cloud call center software solutions. With this technology you can get a predictive dialer with built in avatar, CRM and web phone, voice and SMS broadcasting, hosted phone system, and VoIP (Voice over Internet Protocol).
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