Call Tracking and Performance Management

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Definition

Call Tracking and Performance Management tools automate the process of capturing every call’s originating advertising source and the caller’s information. These tools aid marketers in attributing advertising, both online and offline, to create accurate cost-per-lead analysis.

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Products

Agent screen recording provides a mechanism for contact center managers to identify process improvement opportunities and to accurately monitor process adherence. Session playbacks provide a complete picture of the customer-agent experience, which le...
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Capture consumer data and their conversations with your outlets/dealers
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CallSource captures every caller’s phone number, identifies the advertising source and records inbound calls for review, enabling you to return missed calls, recapture lost leads, and spend your advertising dollars where it counts. Marketers can revi...
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CloudTalk helps small and medium businesses set up and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer supp...
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By Bipath
Contact Cloud is an all-in-one business call center solution leveraging Unified Communications as a Service technology. Contact Cloud has both call tracking and contact center solution tools in its platform. Manage all communication channels in one p...
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Freespee is a customer communication platform that allows businesses and their website visitors or app users to talk in real-time via any interface, typed or spoken. The Conversation Cloud enables online businesses to see their website visitors and ...
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Moon Dialer, your trusted Free VoIP & WiFi Calling App, revolutionizes the way you make international calls. Save up to 90% on your international call expenses while enjoying high-quality internet calls with recording, scheduling, and iCloud sync cap...
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ResponseTap is a call-based marketing automation solution that includes visitor-level call tracking to help deliver better, more satisfying customer experiences at the point of call.
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Snapforce is a CRM solution that enables sales management to identify important sales metrics, revenue forecasts, and agent comparisons. Custom dashboards allow for the delivery of vital sales metrics delivered promptly and conveniently.
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