Contact Cloud is an all-in-one business call center solution leveraging Unified Communications as a Service technology. Contact Cloud has both call tracking and contact center solution tools in its platform. Manage all communication channels in one platform, highly-customizable, intelligent automation built in to send and track calls, SMS, fax and live chat. Route calls to groups of agents based on schedules, weightings, skills, or caps using different routing styles, like round robin and sticky routing. Use live listening tools to assist your staff on calls with the ability to coach, join, or end calls. Agent scripts provide team members with custom messaging for clear, consistent communication.