Call Detail Records (CDR)

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Definition

CDRs monitor the performance of call center services and phone systems. Tools in this category are purpose-built to capture, track and measure the uptime, speed and reliability of call center web and mobile apps, sites and agent services. Call Detail Records (CDR) capture and track inbound and outbound call attributes, including phone numbers, call dates and times, call duration, caller hold times, hang-ups and dropped calls.

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Products

AddSource call tracking makes it easy to accurately measure the performance of advertising campaigns. Agencies with multiple clients can manage an unlimited number of campaigns, collecting insights about callers across any number of factors.
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Call IQ is a subscription-based service that provides a trackable inbound phone number that can be used in print, radio, and online campaigns. The Call IQ data center collects, records, and reports inbound calls. Sales and marketing teams get a secur...
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Ruler Analytics Call Tracking platform captures and identifies users based on which marketing campaign brought the phone calls and web visitors. The platform accurately links revenue to marketing spend, sorting data into PPC, organic, social, mobile ...
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Callcap is a Call Tracking and Monitoring solution that provides any call center with the call detail records they need in order to better manage and market the business.
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CallModo uses call tracking software to capture where calls are coming from and find out more information about callers
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CallRail allows users to track the performance and effectiveness of their phone call marketing campaigns.
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Callstats.io monitors and manages the performance of video calls in a WebRTC application. Callstats.io provides metrics that matter most: call quality, time to setup a call, and relayed calls.
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CallTrackingMetrics identifies the marketing channels that are not only generating leads but also converting into sales.
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Calltracks call tracking software pinpoints directly which online and offline sources are generating phone calls to a business or organization, including the associated sales. There are End User and Agency Reseller solutions. End User solutions are ...
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Envision offers a workforce optimization solution designed to improve agent effectiveness immediately with targeted, customized coaching of agents at exactly the time and place it will do the most good. Click2Coach strives to transform every interact...
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