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Call Detail Records (CDR)

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Definition

CDRs monitor the performance of call center services and phone systems. Tools in this category are purpose-built to capture, track and measure the uptime, speed and reliability of call center web and mobile apps, sites and agent services. Call Detail Records (CDR) capture and track inbound and outbound call attributes, including phone numbers, call dates and times, call duration, caller hold times, hang-ups and dropped calls.

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Products

AddSource
By AddSource
AddSource call tracking makes it easy to accurately measure the performance of advertising campaigns. Agencies with multiple clients can manage an unlimited number of campaigns, collecting insights about callers across any number of factors.
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Call IQ
By Call iQ
Call IQ is a subscription-based service that provides a trackable inbound phone number that can be used in print, radio, and online campaigns. The Call IQ data center collects, records, and reports inbound calls. Sales and marketing teams get a secur...
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Call Tracking
By Ruler Analytics
Ruler Analytics Call Tracking platform captures and identifies users based on which marketing campaign brought the phone calls and web visitors. The platform accurately links revenue to marketing spend, sorting data into PPC, organic, social, mobile ...
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Call Tracking
By Invoco Telecom
Call Tracking from Invoco allows you to track and monitor how many calls you receive from each individual advert or piece of marketing you do.
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Call Tracking
By Adit
Adit's Dental Call Tracking software can help measure phone call conversions from your online and offline marketing campaigns. With Call Tracking you are able to see exactly which calls are coming from each of your marketing mediums. For example, you...
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Callcap
By Callcap
Callcap is a Call Tracking and Monitoring solution that provides any call center with the call detail records they need in order to better manage and market the business.
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Calldesk by Pulse
By Pulse Telesystems
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CallN
By CallN
CallN provides call reporting, business intelligence, and call recording features on virtually any VoIP based telephone.
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CallRail
By CallRail
CallRail allows users to track the performance and effectiveness of their phone call marketing campaigns.
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CallRoot
By CallRoot
CallRoot is a cloud based call tracking software for marketing teams and agencies. CallRoot allows you to track & record incoming phone calls, dynamically insert phone numbers & map referrer source with every incoming call.
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