Call Detail Records (CDR)

< Back to category

Definition

CDRs monitor the performance of call center services and phone systems. Tools in this category are purpose-built to capture, track and measure the uptime, speed and reliability of call center web and mobile apps, sites and agent services. Call Detail Records (CDR) capture and track inbound and outbound call attributes, including phone numbers, call dates and times, call duration, caller hold times, hang-ups and dropped calls.

Contribute to this definition

Products

AddSource call tracking makes it easy to accurately measure the performance of advertising campaigns. Agencies with multiple clients can manage an unlimited number of campaigns, collecting insights about callers across any number of factors.
  Compare
Call IQ is a subscription-based service that provides a trackable inbound phone number that can be used in print, radio, and online campaigns. The Call IQ data center collects, records, and reports inbound calls. Sales and marketing teams get a secur...
  Compare
Ruler Analytics Call Tracking platform captures and identifies users based on which marketing campaign brought the phone calls and web visitors. The platform accurately links revenue to marketing spend, sorting data into PPC, organic, social, mobile ...
  Compare
Call Tracking from Invoco allows you to track and monitor how many calls you receive from each individual advert or piece of marketing you do.
  Compare
By Adit
Adit's Call Tracking software can help measure phone call conversions from your online and offline marketing campaigns. With Call Tracking you are able to see exactly which calls are coming from each of your marketing mediums. For example, you can se...
  Compare
Callcap is a Call Tracking and Monitoring solution that provides any call center with the call detail records they need in order to better manage and market the business.
  Compare
CallModo uses call tracking software to capture where calls are coming from and find out more information about callers
  Compare
CallRail allows users to track the performance and effectiveness of their phone call marketing campaigns.
  Compare
CallRoot is a cloud based call tracking software for marketing teams and agencies. CallRoot allows you to track & record incoming phone calls, dynamically insert phone numbers & map referrer source with every incoming call.
  Compare
Callstats.io monitors and manages the performance of video calls in a WebRTC application. Callstats.io provides metrics that matter most: call quality, time to setup a call, and relayed calls.
  Compare
Finding more products...