Product Overview
U-Analyze is a conversational analytics solution that supports languages across the globe and analyzes 100% of all customer engagements across voice, chat, and email. It leverages artificial intelligence to extract actionable insights that help drive customer experience quality management, agent performance, and compliance. U-Analyze captures both the agent and customer sentiments to provide a more accurate representation of the customer's experience, avoiding the cost of focus groups and the limited insights from surveys.
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