Wonderflow

Product Overview
Wonderflow is a simple end-to-end solution to analyze the Voice of the Customer. Wonderflow's AI solution collects and analyzes vast amounts of customer feedback, in unstructured and structured formats, from internal and public sources.

• Leverage Wonderflow’s unique predictive capabilities to identify the most impactful product or service improvements
• Identify how to improve customer satisfaction and reduce churn through root cause analysis
• Collect and analyze public feedback about competitors for interactive market research and competitor analysis
• Automatically collect and analyze public data sources, such as ratings and reviews on e-commerce websites, and Youtube comments
• Integrate data from your service, experience, and sales applications (such as Salesforce, Bazaarvoice, Zendesk, Qualtrics, Sprinklr, and others)
• The collected data is transformed to meet the highest standard of analysis, and is translated into the languages of your choice
• Turn unstructured and structured feedback into actionable insights for your teams
• Identify key topics that are likely to drive the most impact through Wonderflow’s predictive analysis
• Automate text and statistical analysis to uncover sentiment, trends, and key topics
• Deep-dive on the data with unmatched data exploration capabilities
• Users can report insights directly from the Wonderboard, export the data, or enable APIs for their preferred BI tool