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Customer Experience and Success

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Definition

Customer Experience and Success tools help enterprises monitor, respond to, and improve key interactions with their products, allowing them to prospect along the customer journey and incorporate customer feedback into every customer experience decision. Tools in this category may include Customer Research and Customer Review Tools.

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Subcategories

Customer Community Platforms

Customer Experience (CX) Platforms

Customer Review Tools

Customer Success

Online Forums

Voice of the Customer (VoC)

Products

ActionIQ CX.AI
By AIQ
CX.AI is a suite of AI-enabled solutions purpose-built for customer experience (CX), marketing, and data teams. CX.AI is an audience co-pilot for marketers, a decisioning engine for personalizing the customer experience, and a GenAI content builder t...
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AIQ CX Hub
By AIQ
CX Hub is a collection of powerful and fully configurable modular solutions that gives all enterprise teams direct but controlled self-service access to customer data to create audiences and orchestrate customer experiences at scale. The AIQ CX Hub c...
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Akita
By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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Alchemer Digital
By Alchemer
Alchemer Digital was purpose built to engage directly with mobile and web customers. Organizations can leverage the platform to drive higher engagement and conversions from websites, increase mobile and web application usage, identify the new feature...
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Alterian
By Alterian
Alterian is a real-time customer experience solution that connects all your operational, sales, service and marketing channels. Alterian syncs up all the moving parts of your business and allows you to think, act, and evolve in real-time to deliver c...
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amdocsONe
By Amdocs
amdocsONE is a set of set of cloud-native, modular and open offerings and services that allow you to modernize, automate and digitize your business. The business-value driven amdocsONE portfolio leverages cloud-native microservice technologies for hi...
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AskNicely Frontline Success
By AskNicely
AskNicely's Frontline Success Platform is designed for frontline workers to transform how customer experience is delivered in a mobile app. It closes the feedback loop between workers and customers and helps businesses better measure the customer exp...
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Authenticx Gen AI
By Authenticx
Authenticx Gen AI is a solution that expands the capacity for healthcare organizations to use recorded customer conversations as a key source of business insight. The generative AI solution adds to an already well-established AI platform that uses de...
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Automated Marketing Campaigns
By Connectivity
Automated Marketing Campaigns is a full-featured marketing automation platform for businesses of all sizes and industries. The easy to use tool automates lead generation, nurturing and management, email campaigns, remarketing campaigns, and customer ...
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Avaya Experience Platform
By Avaya
The Avaya Experience Platform is a flexible, cloud-based platform that unifies customer experience (CX) and employee experience (EX) capabilities in a single ecosystem. It is designed to help organizations deliver seamless, optimized experiences acro...
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