Customer Experience and Success

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Definition

Customer Experience and Success tools help enterprises monitor, respond, and improve key interactions with a brandas that prospect along the customer journey and incorporate customer feedback into every decision. Tools in this category may include Market Research and Customer Review Tools.

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Subcategories

Products

By Aajoda
Aajoda is all-in-one software for reviews and testimonials. Create, collect, publish, manage and spread all the positive stories about your business in a powerful way.
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With eTouchPoint’s “Action Alerts” software, you receive real-time alerts every time a customer leaves a negative survey response. You can take immediate action to address customer complaints and close out resolved issues. Prevent viral spread of neg...
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By ADARA
Customer Experience Optimization is a personalization tool designed to help travel brands capture greater market share, engage more valuable customers, and drive direct bookings and greater yields through the power of personalization. This people-bas...
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NCR Advanced Marketing Solution (AMS) is a comprehensive, flexible and consumer-specific offer management solution. The solution allows retailers to streamline promotion delivery management by eliminating systems and business process, while also red...
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Advantage from AdvantageCS is software for subscription management, membership management, marketing, sales, and customer relationship management. Advantage solutions deliver the tools publishers and content creators need to build active and loyal su...
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With Sprinklr Advocacy Marketing, you can identify and mobilize those most qualified to tell your story. Deploy your advocacy strategy, management, and reporting alongside other earned, owned, and paid initiatives on the unified Sprinklr platform. Fi...
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Nurture relationships with your advocates wherever they interact with your company using AdvocateAnywhere. This embeddable advocacy solution lets you uncover new brand advocates on your website, inside an application, or a digital property you own. C...
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AdvocateHub is the flagship offering from Influitive. The web-based Referral Marketing and Brand Advocate solution is purpose-built to help brands engage, mobilize and rate the acquisition of new customers through referrals from existing customers.
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Advocately is a customer advocacy solution that helps drive referrals and generate reviews. Use Advocately to reduce churn and drive growth through NPS (Net Promoter Score) surveys.
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By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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