Customer Experience and Success

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Definition

Customer Experience and Success tools help enterprises monitor, respond to, and improve key interactions with a brand, allowing them to prospect along the customer journey and incorporate customer feedback into every decision. Tools in this category may include Market Research and Customer Review Tools.

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Subcategories

Customer Community Platforms

Customer Experience (CX) platforms

Customer Feedback Management

Customer Review Tools

Customer Success

Loyalty Management

Referral Programs & Tools

Products

Aajoda
By Aajoda
Aajoda is all-in-one software for reviews and testimonials. Create, collect, publish, manage and spread all the positive stories about your business in a powerful way.
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Action Alerts
By eTouchPoint
With eTouchPoint’s “Action Alerts” software, you receive real-time alerts every time a customer leaves a negative survey response. You can take immediate action to address customer complaints and close out resolved issues. Prevent viral spread of neg...
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Adara Customer Experience Optimization
By ADARA
Customer Experience Optimization is a personalization tool designed to help travel brands capture greater market share, engage more valuable customers, and drive direct bookings and greater yields through the power of personalization. This people-bas...
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Adobe Experience Cloud
By Adobe
Adobe Experience Cloud gives you access to an integrated set of solutions to build campaigns, manage your advertising, and gain deep intelligence about your business. And it’s all unified through powerful core services that give you access to your cu...
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AdvocateHub
By Influitive
AdvocateHub is the flagship offering from Influitive. The web-based Referral Marketing and Brand Advocate solution is purpose-built to help brands engage, mobilize and rate the acquisition of new customers through referrals from existing customers.
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Akita
By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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Akruu
By Loylogic
Akruu is a online portal where loyalty program members can earn points or miles through a collection of dynamic and innovative partnership modules. The diversity offered by the different modules provides a wealth of relentlessly evolving accrual oppo...
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Almond
By Almond
Almond is a brand loyalty tool. Almond digitizes fast-moving consumer goods by attaching a virtual product to a physical product via printed codes. The consumer scanning the unique hidden codes printed directly onto product packaging may use the Almo...
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Alterian Email Manager
By Alterian
Using Alterian’s Chameleon Adaptive Customer Experience Platform, Adaptive Marketers can send hyper-targeted personalized email messages that stay relevant right up to the moment of engagement. Customers experience in-the-moment personalization based...
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Ambassador
By Ambassador
Ambassador provides a flexible, customized experience for any referral program by streamlining referral, partner and affiliate channels into a single dashboard.
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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