Customer Experience and Success

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Definition

Customer Experience and Success tools help enterprises monitor, respond to, and improve key interactions with their products, allowing them to prospect along the customer journey and incorporate customer feedback into every customer experience decision. Tools in this category may include Customer Research and Customer Review Tools.

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Subcategories

Customer Community Platforms

Customer Experience (CX) Platforms

Customer Review Tools

Customer Success

Online Forums

Voice of the Customer (VoC)

Products

Adobe Experience Platform
By Adobe
Adobe Experience Platform is a Customer Data Platform within the Adobe Experience Cloud suite. Adobe Experience Platform enables marketers who wish to deliver personalized experiences in real-time across all channels and destinations, from cookie- an...
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Akita
By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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Alterian
By Alterian
Alterian is a real-time customer experience solution that connects all your operational, sales, service and marketing channels. Alterian syncs up all the moving parts of your business and allows you to think, act, and evolve in real-time to deliver c...
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amdocsONe
By Amdocs
amdocsONE is a set of set of cloud-native, modular and open offerings and services that allow you to modernize, automate and digitize your business. The business-value driven amdocsONE portfolio leverages cloud-native microservice technologies for hi...
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Automated Marketing Campaigns
By Connectivity
Automated Marketing Campaigns is a full-featured marketing automation platform for businesses of all sizes and industries. The easy to use tool automates lead generation, nurturing and management, email campaigns, remarketing campaigns, and customer ...
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Avrum Mayman
By RacerX Inc.
The Snap4that app provides consumers links to specific product info such as how-to-videos, manuals, FAQs, accessories etc. and uploads contact info from the phone to a secure portal that partners can access. The consumer simply scans a barcode inclu...
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Bazaarvoice Connections
By Bazaarvoice
Bazaarvoice Connections is a platform hosting authentic ratings and reviews and questions and answers on nearly 2,000 retail and brand websites globally. Connections puts the user's brand into those conversations. Connections is an online portal wher...
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Bazaarvoice Ratings & Reviews
By Bazaarvoice
Bazaarvoice Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop, and enables you to reach more people and influence more purchases. Collect authentic reviews and photos from your customers, create a r...
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BirdEye
By BirdEye
BirdEye is a comprehensive customer experience platform. Businesses of all sizes use BirdEye everyday to be found online through reviews, be chosen by customers with text messaging interactions, and be the best business with survey and insights tools...
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Blue
By Explorance
Blue is an experience management platform that allows you to fully automate your feedback gathering processes, making them more efficient. Leverage your existing infrastructure (SIS, HRIS, LMS, SSO, CRM, etc.) through Blue’s best-in-class integration...
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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