Customer Experience and Success

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Definition

Customer Experience and Success tools help enterprises monitor, respond to, and improve key interactions with their products, allowing them to prospect along the customer journey and incorporate customer feedback into every customer experience decision. Tools in this category may include Customer Research and Customer Review Tools.

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Subcategories

Products

By Adobe
Adobe Experience Platform is a Customer Data Platform within the Adobe Experience Cloud suite. Adobe Experience Platform enables marketers who wish to deliver personalized experiences in real-time across all channels and destinations, from cookie- an...
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By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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Alterian is a real-time customer experience solution that connects all your operational, sales, service and marketing channels. Alterian syncs up all the moving parts of your business and allows you to think, act, and evolve in real-time to deliver c...
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By Amdocs
amdocsONE is a set of set of cloud-native, modular and open offerings and services that allow you to modernize, automate and digitize your business. The business-value driven amdocsONE portfolio leverages cloud-native microservice technologies for hi...
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Astute Knowledge is a smart consumer engagement software that drives customer loyalty through a blend of leading technologies that eliminate friction during every interaction.
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Automated Marketing Campaigns is a full-featured marketing automation platform for businesses of all sizes and industries. The easy to use tool automates lead generation, nurturing and management, email campaigns, remarketing campaigns, and customer ...
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The Snap4that app provides consumers links to specific product info such as how-to-videos, manuals, FAQs, accessories etc. and uploads contact info from the phone to a secure portal that partners can access. The consumer simply scans a barcode inclu...
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Bazaarvoice Connections is a platform hosting authentic ratings and reviews and questions and answers on nearly 2,000 retail and brand websites globally. Connections puts the user's brand into those conversations. Connections is an online portal wher...
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Bazaarvoice Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop, and enables you to reach more people and influence more purchases. Collect authentic reviews and photos from your customers, create a r...
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BirdEye is a comprehensive customer experience platform. Businesses of all sizes use BirdEye everyday to be found online through reviews, be chosen by customers with text messaging interactions, and be the best business with survey and insights tools...
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