AskNicely leverages the Net Promoter Score (NPS) framework to gather customer feedback, providng marketers with with online dashboards, instant alerts and weekly email reports across the entire business. The platform can be sliced into segments, channels, products or agents for deeper insights.

AskNicely's Frontline Success Platform is designed for frontline workers to transform how customer experience is delivered in a mobile app. It closes the feedback loop between workers and customers and helps businesses better measure the customer experience using customer feedback and the Net Promoter Score (NPS) framework.