Customer Success

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Definition

Customer success software platforms centralize all customer data into an accessible 360-degree view of the customer. The data might include support tickets, product usage, and adoption, downloads, upsells, or other customer signals. The typical goals are decreased customer churn and increased upsell opportunities.

Source: Trust Radius

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Products

Adara Customer Experience Optimization
By ADARA
Customer Experience Optimization is a personalization tool designed to help travel brands capture greater market share, engage more valuable customers, and drive direct bookings and greater yields through the power of personalization. This people-bas...
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Akita
By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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Astute Knowledge
By Astute Solutions
Astute Knowledge is a smart consumer engagement software that drives customer loyalty through a blend of leading technologies that eliminate friction during every interaction.
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Bold360
By LogMeIn
Bold360 is a customer relationship management suite that aims to provide one view of all customer touch points as well a unified interface that can handle chat, text, and video. It also offers automation technology to enable customer self-service sup...
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Bolstra
By Bolstra
Bolstra is an agile customer success platform that enables B2B businesses to maximize customer lifetime value while reducing churn.
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ChurnZero
By ChurnZero
ChurnZero is a real-time SaaS platform that helps subscription businesses fight customer churn. The platform integrates with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their cust...
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Convoso
By Convoso
Convoso is omnichannel contact center software that helps increase contact and lead conversion rates. A predictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads throug...
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CredSpark
By CredSpark
CredSpark is a powerful interactive content platform that helps you maximize the potential of your audience.
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DailyStory
By DailyStory
DailyStory provides Customer Success software and services to help growing B2B teams keep and grow their customers by giving them the strategies and tools they need.
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Desking Management
By DealerBeats
DealerBeats desking management software enables trading opportunities by evaluating the investments and assessing statistical trends like volume and prices.
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management, providing critical visibility and leverage to save time, money, and drive revenue. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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