Customer Success

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Definition

Customer Success tools help internal customer success, service, and marketing teams monitor customer activity and sentiment to better understand overall customer account health post-sale.

Customer success software platforms centralize all customer data into an accessible 360-degree view of the customer. The data might include support tickets, product usage, and adoption, downloads, upsells, or other customer signals. The typical goals of Customer Success activities are decreased customer churn, increased customer satisfaction (usually measured by an NPS score), and increased upsell opportunities.

Some customer success software will include all of the features below, while others may focus specifically on one area of customer success tracking or monitoring.

Source: Trust Radius

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Products

By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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Astute Knowledge is a smart consumer engagement software that drives customer loyalty through a blend of leading technologies that eliminate friction during every interaction.
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The Snap4that app provides consumers links to specific product info such as how-to-videos, manuals, FAQs, accessories etc. and uploads contact info from the phone to a secure portal that partners can access. The consumer simply scans a barcode inclu...
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Bolstra is an agile customer success platform that enables B2B businesses to maximize customer lifetime value while reducing churn.
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ChurnZero is a real-time SaaS platform that helps subscription businesses fight customer churn. The platform integrates with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their cust...
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Convoso is omnichannel contact center software that helps increase contact and lead conversion rates. A predictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads throug...
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Flocktory is a social referral marketing platform that can be easily integrated with any e-commerce site to enable sharing of personalized offers via social networks.
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Freshsuccess customer success management platform delivers an integrated customer view for marketing, sales, support and success professionals. Freshsuccess enables all go-to-market teams to leverage unified, holistic data of both accounts and contac...
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Gainsight's Customer Success Platform is a powerful solution in Customer Lifecycle Management. Get a deeper understanding of your customers. Drive impactful conversations with your customers with access to data from your CRM, service desk, usage trac...
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Moving your store to the global level is neither easy nor fast process. It requires a lot of time and effort to launch and even more to manage. But is it worth it as since it offers you a lot of opportunities. First thing you have to pay attention t...
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