Customer Success tools help internal customer success, service, and marketing teams monitor customer activity and sentiment to better understand overall customer account health post-sale.

Customer success software platforms centralize all customer data into an accessible 360-degree view of the customer. The data might include support tickets, product usage, and adoption, downloads, upsells, or other customer signals. The typical goals of Customer Success activities are decreased customer churn, increased customer satisfaction (usually measured by an NPS score), and increased upsell opportunities.

Some customer success software will include all of the features below, while others may focus specifically on one area of customer success tracking or monitoring.

Source: Trust Radius

Products

Akita

By Akita

Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...

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AskNicely Frontline Success

By AskNicely

AskNicely's Frontline Success Platform is designed for frontline workers to transform how customer experience is delivered in a mobile app. It closes the feedback loop between workers and customers and helps businesses better measure the customer exp...

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Avrum Mayman

By RacerX Inc.

The Snap4that app provides consumers links to specific product info such as how-to-videos, manuals, FAQs, accessories etc. and uploads contact info from the phone to a secure portal that partners can access. The consumer simply scans a barcode inclu...

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Bolstra

By Bolstra

Bolstra is an agile customer success platform that enables B2B businesses to maximize customer lifetime value while reducing churn.

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ChurnZero

By ChurnZero

ChurnZero is a real-time SaaS platform that helps subscription businesses fight customer churn. The platform integrates with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their cust...

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Convoso

By Convoso

Convoso is omnichannel contact center software that helps increase contact and lead conversion rates. A predictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads throug...

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Custom Background Music

By MTI Digital

MTI Digital provides customized background music, messaging, and digital signage solutions for businesses across various industries, including retail, restaurants, and healthcare. Established in 1988, the company offers fully licensed music tailored ...

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EngageOne RapidCX

By Precisely

EngageOne RapidCX is a customer communication management (CCM) software platform, purpose-built for companies operating in data-intensive, highly regulated industries. EngageOne RapidCX seamlessly integrates with even the most fragmented legacy syste...

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FICX CX Automation

By FICX

FICX CXA is a customer experience automation platform that empowers any business professional to build secure, automated customer processes without coding or developer support. The FICX Platform streamlines and accelerates broken customer journeys, r...

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Flocktory

By Flocktory

Flocktory is a social referral marketing platform that can be easily integrated with any e-commerce site to enable sharing of personalized offers via social networks.

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