Customer success software platforms centralize all customer data into an accessible 360-degree view of the customer. The data might include support tickets, product usage, and adoption, downloads, upsells, or other customer signals. The typical goals are decreased customer churn and increased upsell opportunities.

Source: Trust Radius

Products

Adara Customer Experience Optimization

By ADARA

Customer Experience Optimization is a personalization tool designed to help travel brands capture greater market share, engage more valuable customers, and drive direct bookings and greater yields through the power of personalization. This people-bas...

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Akita

By Akita

Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...

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Astute Knowledge

By Astute Knowledge

Astute Knowledge is a smart consumer engagement software that drives customer loyalty through a blend of leading technologies that eliminate friction during every interaction.

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Bold360

By LogMeIn

Bold360 is a customer relationship management suite that aims to provide one view of all customer touch points as well a unified interface that can handle chat, text, and video. It also offers automation technology to enable customer self-service sup...

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Bolstra

By Bolstra

Bolstra is an agile customer success platform that enables B2B businesses to maximize customer lifetime value while reducing churn.

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ChurnZero

By ChurnZero

ChurnZero is a real-time SaaS platform that helps subscription businesses fight customer churn. The platform integrates with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their cust...

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Convoso

By Convoso

Convoso is omnichannel contact center software that helps increase contact and lead conversion rates. A predictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads throug...

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CredSpark

By CredSpark

CredSpark is a powerful interactive content platform that helps you maximize the potential of your audience.

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Desking Management

By DealerBeats

DealerBeats desking management software enables trading opportunities by evaluating the investments and assessing statistical trends like volume and prices.

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Doxim Customer Engagement Management Platform

By Doxim

Doxim’s CEP is a suite of integrated solutions that helps financial institutions build customer satisfaction and loyalty while cross-selling effectively during key moments in the customer lifecycle. This release includes an architecture redesign for ...

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