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FICX

 
Tel Aviv, Tel Aviv, Israel
2012
Company Overview
FICX, formerly known as CallVU, is a technology company that reimagines the way brands digitally transform their customer experience and empowers modern enterprises to rapidly digitize and automate CX journeys and deploy them anywhere they engage customers.
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Products and Services

FICX CX Automation

 
FICX CXA is a customer experience automation platform that empowers any business professional to build secure, automated customer processes without coding or developer support. The FICX Platform streamlines and accelerates broken customer journeys, removing costly friction from sales and customer service interactions. Using a drag-and-drop interface, users can create screens, configure form logic, set up back-end integrations, test workflows, and deploy to one or multiple customer channels. FICX workflows integrate with existing business systems, unifying customer experience and data without changes to a brand’s infrastructure. FICX's pre-developed workflows include customer account creation, onboarding, account management, and digital self-service processes. FICX’s extensive library of pre-built experiences lets clients save time and help their customers complete everyday tasks in the most efficient ways possible. FICX seamlessly connects with front-office and back-office systems to sync customer data and surface workflows at the precise moment of need. Pre-built connectors, APIs, and software developer kits simplify the integration of enterprise technology. FICX also empowers businesses to pre-populate forms to simplify customer experience and respond to new information with intelligent process logic. FICX also integrates with web services for advanced functionality like ID verification, credit checks, real-time quotes, inventory checks, and targeted offers.
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Connect with FICX

Marketing Function