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Customer Review Tools

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Definition

Customer review and ratings tools enable marketers to collect and request product and customer service reviews. Some tools also curate conversations happening on social media for brands to use as social proof on their websites. Tools typically have dashboards for customer satisfaction, and may include employee product and service reviews and detailed analytics of customer data.

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Products

Automated Marketing Campaigns
By Connectivity
Automated Marketing Campaigns is a full-featured marketing automation platform for businesses of all sizes and industries. The easy to use tool automates lead generation, nurturing and management, email campaigns, remarketing campaigns, and customer ...
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Bazaarvoice Ratings & Reviews
By Bazaarvoice
Bazaarvoice Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop, and enables you to reach more people and influence more purchases. Collect authentic reviews and photos from your customers, create a r...
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Bravo
By Bravo
Bravo is an easy-to-use video testimonial software that enables marketers to capture customer ideas about a product, service, or company. Marketers name the campaign and describe what customers can say by offering a question and description. Customer...
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Broadly
By Broadly
Broadly creates custom email campaigns to thank customers. It will identify your best advocates and encourage them to write a review or share a referral. Broadly collects feedback from unsatisfied customers so that you can address it privately.
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Confirmit SmartHub
By Verdane
Confirmit SmartHub is a customer engagement hub that enables users to capture, analyze and respond to customer feedback in real-time from a single, centralized hub.
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CustomerCount
By CustomerCount
CustomerCount is a customer feedback management system that collects, measures and reports customer feedback through branded, customized online surveys.
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CustomerSure
By CustomerSure
CustomerSure software measures customer satisfaction KPIs in real time and helps you gain valuable customer comments on your products and service. Automating the feedback process allows you to focus on improving the customer experience, increasing r...
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Customerville
By Customerville
Customerville is an enterprise feedback platform that uses surveys to measure the customer experience. Customerville weaves survey questions tailored to your customers’ experience into your brand story. The result is a feedback experience that engage...
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eKomi
By eKomi
eKomi offers innovative, easy-to-implement SaaS software to gather both customer and product reviews. Once collected, they are reviewed by eKomi’s Feedback Management team, and then published online and syndicated to all major search engines. The rev...
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Feefo
By Feefo
Feefo offers an independent customer review system for businesses. The information provided by Feefo’s feedback and reviews has a dramatic impact on trust, inviting opportunities for business improvements and performance as well as creating strong cu...
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