Customer Review Tools

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Definition

Customer Review Tools are platforms to gather and analyze customer reviews of products and services. Time-consuming focus groups and customer interviews can be made to scale with Voice of the Customer tools. Packages include dashboards for customer satisfaction, and may include employee product and service reviews and detailed analytics of customer data. 

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Products

Bazaarvoice Ratings & Reviews
By Bazaarvoice
Bazaarvoice Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop, and enables you to reach more people and influence more purchases. Collect authentic reviews and photos from your customers, create a r...
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Bravo
By Bravo
Bravo is an easy-to-use video testimonial software that enables marketers to capture customer ideas about a product, service, or company. Marketers name the campaign and describe what customers can say by offering a question and description. Customer...
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Broadly
By Broadly
Broadly creates custom email campaigns to thank customers. Broadly will identify your best advocates and encourage them to write a review or share a referral. We collect feedback from unsatisfied customers, so that you can address it privately.
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CloudCherry
By CloudCherry
CloudCherry is an omni-channel customer experience management platform that helps customer-facing brands track, measure & improve Customer Delight – which results in better customer experience, greater customer loyalty and profitability.
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Confirmit Horizons
By Verdane
The Confirmit Horizons platform provides end-to-end management of Voice of the Customer programs, Voice of the Employee programs, and Market Research projects. Features include Action Planner, a collaborative tool that supports the launch and managem...
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Confirmit SmartHub
By Verdane
Confirmit SmartHub is a customer engagement hub that enables users to capture, analyze and respond to customer feedback in real-time from a single, centralized hub.
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CustomerCount
By CustomerCount
CustomerCount is a customer feedback management system that collects, measures and reports customer feedback through branded, customized online surveys.
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CustomerGauge
By CustomerGauge
CustomerGauge is a Software-as-a-Service (SaaS) platform that automatically measures and analyses customer feedback. The platform includes closed-loop tools to retain customers and reduce churn, all based on the industry standard metric Net Promoter ...
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CustomerMetrics
By PeopleMetrics
CustomerMetrics is a customer experience management and voice of the customer solution.
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CustomerSure
By CustomerSure
CustomerSure software measures customer satisfaction KPIs in real time and helps you gain valuable customer comments on your products and service. Automating the feedback process allows you to focus on improving the customer experience, increasing r...
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management, providing critical visibility and leverage to save time, money, and drive revenue. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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