The Confirmit Horizons platform provides end-to-end management of Voice of the Customer programs, Voice of the Employee programs, and Market Research projects. Features include Action Planner, a collaborative tool that supports the launch and management of change-based business initiatives. Tied to specific business outcomes, Action Planner provides intelligent suggestions for best practice actions to improve the KPI along with collaboration tools to speed up implementation of the initiative.

Confirmit SmartHub is a customer engagement hub that enables users to capture, analyze and respond to customer feedback in real-time from a single, centralized hub.