Customer Community Platforms

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Definition

Customer Community Platforms support the creation of advocacy groups around a brand, product or idea. Tools give customers the ability to share ideas about a product, research about the product and its role in the industry, and the capacity to offer technical and user support to one another. Forums within the platform may offer advice, give abilities for advocates to champion the product, and highlight problems before they reach the general public. Community platforms may be open in part or in whole to the public, to offer support and advice to prospects who are not yet customers. 

Source: QuestionPro

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Products

Bazaarvoice Connections is a platform hosting authentic ratings and reviews and questions and answers on nearly 2,000 retail and brand websites globally. Connections puts the user's brand into those conversations. Connections is an online portal wher...
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By Copiny
Copiny is a customer engagement solution that lets you create an online community for support & feedback your customers will love.
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Crowded is an all-in-one community platform. Create, manage and engage your online community with Crowded.
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Crowdstack is a community platform. It includes blogging, forums, surveys, calendar, media and file sharing, chat rooms & chat events, premium memberships, and more.
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Groupeasy is an all-in-one software solution for group communication, decision-making, scheduling, group coordination and data management. Organize all your groups in one place that provides a secure and centralized space where no data is ever shared...
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By Guild
Guild is a platform purpose-built for professional groups, networks and communities to connect, communicate and collaborate. Guild is designed for professionals who want the advantages of messaging - ease of use, immediacy, intimacy, engagement - but...
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Higher Logic Online Community is a platform for fellow members to collaborate and engage, and with the community for customers products, Higher Logic helps companies improve the customer experience, tailor marketing efforts, build brand advocates, an...
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Howtank is a social network that brings brands and their users together around shared interests, creating a new relationship experience in the brand's territory.
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Invision Community is a customer community solution. It has everything a business needs to build and maintain a thriving online community, from flexible moderation and permissions tools, to spam management and content promotion.
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By Khoros
Khoros Communities is a customer community platform. Grow customer relationships with an authentic, trusted online community, where your customers can ask questions, solve problems, and share new ideas.
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