Customer Community Platforms

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Definition

Customer Community Platforms support the creation of advocacy groups around a brand, product or idea. Tools give customers the ability to share ideas about the product, research about the product and its role in the industry, and the capacity to offer technical and user support to one another. Forums within the platform may offer advice, give abilities for advocates to champion the product, and highlight problems before they reach the general public. Community platforms may be open in part or in whole to the public, to offer support and advice to prospects who are not yet customers. 

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Products

The Community Platform from TokyWoky is a customer community platform that is directly integrated with your website. The community platform gathers & engages your ambassadors to generate the content, reviews and sales you need.
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By Copiny
Copiny is a customer engagement solution that lets you create an online community for support & feedback your customers will love.
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Crowded is an all-in-one community platform. Create, manage and engage your online community with Crowded.
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Heeduser is a customer community platform offering a convenient interface, comprehensive analytics, feedback solutions, and more.
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Higher Logic Online Community is a platform for fellow members to collaborate and engage. Get the right insights to drive member retention and boost revenue. Higher Logic Online Community supports member interactions at every level, from introduction...
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From the team that developed the original UBB forum comes Hoop.la, the hosted, flexible and full-featured online community platform SaaS. Hoop.la is a powerful enterprise-grade content engine with built-in calendar, static chat rooms, customized admi...
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Howtank is a social network that brings brands and their users together around shared interests, creating a new relationship experience in the brand's territory.
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Invision Community is a customer community solution. It has everything a business needs to build and maintain a thriving online community, from flexible moderation and permissions tools, to spam management and content promotion.
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By Khoros
Khoros Communities is a customer community platform. Grow customer relationships with an authentic, trusted online community, where your customers can ask questions, solve problems, and share new ideas.
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Magentrix Customer Community is a technology platform for customer success. It helps you increase engagement, deliver better customer service, reduce costs and increase revenue.
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