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Salesforce

 
San Francisco, California, United States
1999
Company Overview
Salesforce is a leading name in CRM for sales, marketing, service and professional services for companies of all sizes and industries. The highly integrable and modular Salesforce platform is tailored to any business needs. Salesforce includes Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud and Apps management.
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Products and Services

Analytics Builder

 
Analytics Builder enables you to gain deep insights into the behaviors and interests of your contacts across channels. Use these insights to set marketing goals and refine customer journeys.With Analytics Builder, measure engagement and performance of email campaigns, configure dashboard views to visualize data in flexible tables, charts, and graphs, use Collect to view contact behaviors such as clicks and purchases. Create targeted audience based on predictive behavior models track each interaction in a journey and measure progress towards your target in a single interface within Journey Builder.
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Audience Studio

 
Formerly Salesforce DMP, Audience Studio can help you gain deep insights by unifying and capturing your data to strengthen customer relationships across every touchpoint with a powerful data management platform. Combine all of your data from any source to deliver more personalized marketing experiences.
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Chatter

  (10)
Chatter is an enterprise social network that connects every employee with the files, data, and experts they need.
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Commerce Cloud Endless Aisle

 
Commerce Cloud Endless Aisle is an inventory management solution for retail that gives in-store customers more options, including out-of-stock or online-only products. Commerce Cloud Endless Aisle extends the freedom and flexibility of digital commerce into the store. Your customers deserve unprecedented, personalized service and support — and that’s what they’ll get with features like digital order fulfillment, cross-store pick-up, and shipping capabilities from Endless Aisle. Eliminate walked sales in stores by giving customers the option to digitally purchase out-of-stock store items.
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Customer 360

 
Salesforce Customer 360 is a customer experience tool that allows Salesforce users to easily map your service, marketing, and commerce systems to a central hub that exchanges data and events so they’re available at the time of need. Make it easy to identify the same customers across all your Salesforce service, marketing, and commerce apps with a unified customer profile and unique ID. Simplify setup with prebuilt packages for service, marketing, and commerce that enable cross-channel actions like automatically triggering an email reminder from an abandoned cart or letting service reps access order on behalf of customers.
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Customer 360 Truth

 
Customer 360 Truth is a customer data tool that enables brands to connect customer data, authenticate identity, govern privacy, segment audiences, and personalize experiences. Connect your clouds with native, platform-wide integration. Register multiple accounts to map to a common information model. Then, reconcile data across your orgs, clouds, and third-party systems on one hub leveraging its Data Manager, a canonical data model and universal Salesforce ID to connect customer data across other systems.
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Distributed Marketing

 
With Distributed Marketing from Salesforce, corporate marketers can pre-build personalized customer journeys with Salesforce Marketing Cloud and deploy them to their partner networks. From there, partners using Salesforce Sales Cloud, Service Cloud or Community Cloud can easily manage and personalize these consumer journeys--such as on-boarding new clients, holiday promotions and renewals. Distributed Marketing helps brands to With ensure compliance with corporate marketing brand standards, empower anyone to be a digital marketer, and understand journey engagement with deep analytics.
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Loyalty Management

 
Loyalty Management from Salesforce allows companies to build intelligent loyalty programs for both B2B and B2C customers with a flexible, configurable and quickly deployable solution that fits their specific needs. With Loyalty Management, companies can provide more personalized consumer experiences, evolve their loyalty programs to stay current with customer expectations and help drive business value by creating loyal, lifelong customers.
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Pardot

  (100)
Pardot is an on-demand software solution. Pardot provides a simple marketing automation platform to grow pipeline and generate better leads by allowing marketing and sales departments to create, deploy, automate, and manage marketing campaigns online.
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Partner Relationship Management

 
Sales Cloud Partner Relationship Management (PRM) allow companies to easily build modern, branded partner communities with clicks, not code. In contrast to legacy partner portals that are built on inflexible, archaic systems creating disconnected silos, Sales Cloud seamlessly brings together both partner and direct sales functions.
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Sales Cloud Einstein

 
Sales Cloud Einstein is the companion AI module that drives accurate lead scoring and more powerful pipeline management for Sales Cloud. All relevant emails and meetings attach to the correct Salesforce account record without manual data entry. Sales Cloud Einstein analyzes the data in your CRM and learns what factors separate deals won from deals lost. Based on your sales performance data, Einstein highlights your next top leads and suggests what actions you should take in order to close more deals.
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Salesforce Advertising Studio

 
Advertising Studio actives customer data to power digital advertising and manage ad campaigns. Enhance new customer acquisition with lookalikes, re-engage inactive customers, and optimize advertising along the customer journey. Advertising Studio is part of the Salesforce Marketing Cloud, a solution to personalize customer experiences across every channel.
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Salesforce Anywhere

 
Salesforce Anywhere is a collaboration solution, allowing users to work together in real time inside Salesforce. Reimagine sales and service with templated best practices, built-in collaboration, and real-time alerts.
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Salesforce AppExchange

 
AppExchange is an integration platform for Salesforce enabling marketers to leverage its enterprise cloud marketplace with ready-to-install apps, solutions, and consultants that let you extend Salesforce AppExchange offers over 3,000 apps and components to extend the power of Salesforce.
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Salesforce B2C Commerce

  (3)
Salesforce B2C Commerce is a B2C ecommerce solution that can help you create unified, intelligent digital commerce experiences — both online and in the store. Convert more shoppers with seamless B2C ecommerce transactions.
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Salesforce CMS

 
Salesforce CMS is a content management system that enables enterprises to localize content, create custom content types, and make content available to B2B Commerce managed packages and communities created with Salesforce Tabs + Visualforce.
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Salesforce Content Builder

 
Salesforce Content Builder is a content management solution that enables users to manage all content and assets in a single location. Easily handle assets with advanced search and tagging capabilities. Share and approve content in a secure fashion for use throughout the enterprise.
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Salesforce CPQ & Billing

 
Salesforce CPQ & Billing is a Configure, Price, Quote solution that offers quote to cash solutions for any industry. Make configuring complex deals fast and easy.
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Salesforce CRM

 
Salesforce is a customer relationship management (CRM) platform. Salesforce CRM enables marketing, sales, commerce, service and IT teams to work as one from anywhere. Salesforce ives teams a shared view of every customer, automates workflows using artificial intelligence, integrates easily with existing data and systems, and keeps your business data safe and secure.
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Salesforce Education Cloud

 
Salesforce.Org Education Cloud is a CRM-based system offering a complete view of students and constituents across the lifecycle. Education Cloud includes Recruitment and Admissions, Student Success, and Advancement solutions to enable university marketers to create personalized experiences at every touchpoint. Includes The Higher Education Data Architecture (HEDA), a special edition Salesforce CRM designed for higher education, so you can get started faster and scale across campus.
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Salesforce Email Studio

  (3)
Email Studio is an email marketing solution that enables marketers to personalize email messages with data from Sales Cloud, Service Cloud, and any other source. Send promotional, transactional, and triggered messages. Take advantage of powerful segmentation, automation, and predictive capabilities. Use powerful reporting tools to understand performance.
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Salesforce Engage

 
Salesforce Engage is a marketing automation tool for sales, enabling teams to build tailored campaigns with marketing-curated content. Interactive dashboards allow reps to monitor and control their campaign success. Send one-to-one emails from your chosen email interface, while automatically logging interactions in Pardot and Salesforce. Deliver the right message, every time with a library of marketing-approved templates and nurture tracks.
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Salesforce Experience Cloud

 
Salesforce Experience Cloud is a digital experience platform (DXP) built on Customer360. Deliver connected digital experiences across any channel.
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Salesforce Health Cloud

 
Salesforce Health Cloud is a patient and member relationship platform that harnesses social and mobile technologies to deliver more personalized engagement and care. Salesforce Health Cloud provides a complete view of the patient, intelligent care collaboration and a connected patient engagement experience. With Health Cloud, care teams have easy access to clinical and non-clinical patient and member data, including current health conditions and medications, appointment history, communication preferences and data from electronic health records and other systems. With MuleSoft, Salesforce customers can unlock their healthcare organization's EHR through API-led connectivity and transform patient care by building application networks.
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Salesforce Journey Builder

 
Journey Builder is a marketing automation solution that enables enterprise marketers to build customer journeys across email, mobile, advertising, website, and the Internet of Things (IoT) to deliver a seamless experience. Define specific goals, and measure everything including CTRs, timing, channels and conversions, triggering personalized journeys based on customer behavior, preferences, or any data point.
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Salesforce Maps

 
Salesforce Maps (formerly MapAnything) is a location intelligence solution to empower your field workforce. Purpose-built to meet the most challenging field environments, Salesforce Maps' Location Intelligence Technology aligns field activities with business goals in one, unified Platform. By automating your sales process and territory mapping, your team is able to increase lead generation each and every day, ultimately increasing sales to positively impact your bottom line.
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Salesforce Marketing Cloud

  (26)
A component of the Customer Success Platform, Salesforce Marketing Cloud is powerful marketing automation based on the principle that the future of marketing lies in engaging, personalized one-to-one customer journeys. Marketing Cloud comprises four components. ExactTarget is for campaign messaging and management over email, mobile and web. Social Media Marketing, including content and listening, is accomplished with Social Studio. Social.com is social media optimization across the popular social networks. Pardot is B2B Marketing Automation and lead generation, nurturing and tracking.
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Salesforce Mobile Studio

 
Salesforce Mobile Studio is a mobile messaging solution that enables SMS, MMS, push messaging, and group messaging — based on events, location, and proximity.
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Salesforce Nonprofit Cloud

 
Salesforce Nonprofit Cloud is a full-featured CRM (Customer Relationship Management) system tailored specifically for the nonprofit sector. Nonprofit Cloud can power your entire mission: track and measure impact in real time, raise more with AI-driven insights on donors, and take every constituent on their own personal journey.
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Salesforce Philanthropy Cloud

 
Salesforce Philanthropy Cloud is a corporate impact platform designed for employee giving. Philanthropy Cloud turns employees into citizen philanthropists by empowering them to give back and make change. Give every employee access to a global network of opportunities to donate, volunteer, and advocate for any cause.
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Salesforce Sales Cloud

  (131)
Sales Cloud is the Salesforce sales enablement module that drives productivity and helps close more deals. From lead acquisition to ongoing management, Sales Cloud has everything you need to be a top sales performer. Track all your customer information and interactions in one place, accessing and updating from anywhere. Provides a complete view of account profiles, activity history, key contacts, communications, and internal account discussions. Enables sales and marketing teams to work collaboratively to generate and qualify leads, shorten sales cycles, and demonstrate marketing accountability. Drives team performance with metrics-based goals, coaching notes and continuous feedback. Enables accurate sales forecasting with in-line editing, override visibility, multi-currency support.
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TRIAL/DEMO

Salesforce Service Cloud Workforce Engagement

 
Salesforce Workforce Engagement, a part of Salesforce Service Cloud, is a workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right agents based on skills and service channel. Workforce Management leverages artificial intelligence (AI) to predict customer service demand, enabling companies to staff the right agents, with the right skills, at the right time. With Service Cloud Workforce Engagement, agents will have a single workspace that integrates all of the data, systems and coaching they need to deliver personalized service and resolve issues quickly.
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Salesforce Social Studio

  (7)
Social Studio is a social media management tool that enables users to listen, publish, engage, and analyze conversations on social media to understand customers, brands, and competitors.
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Salesforce.Org

 
Salesforce.org is a non-profit agency of Salesforce.com. Founded on the 1-1-1 model, Salesforce.org is now both a non-profit and a social enterprise that gives back to the community to invest in education to make sure youth are future-ready. Salesforce.org gets technology in the hands of nonprofits, education institutions and philanthropic organizations so they can connect with others and do more good. As a social enterprise, the more missions the technology supports, the more the company invests back into technology and communities, creating an endless circle of good.
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Service Cloud

 
Service Cloud introduces a personalized support and self-service platform that integrates with the powerful Salesforce platform. Support agents can bring customer problems to resolution faster through a suite of features that lets them support customers wherever they are — phone, email, social media, apps, or any other channel. New Einstein Case Management uses machine learning to intelligently classify cases, automatically routing them to agents with the most expertise, and includes automatically loading the relevant product and service documentation.
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Service Cloud Lightning

 
Park of Salesforce's Service Cloud offering, Service Cloud Lightning is a customer service cloud solution that provides agents with a fast, easy-to-use console and delivers a 360-degree view of the customer.
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Visualforce

 
Visualforce is a user interface framework for Force.com, the Salesforce app building platform. Visualforce is designed to enable Salesforce-powered companies to write their own controllers, or extensions to controllers, using Apex Code. Visualforce includes more than 100 AJAX components, and a mechanism whereby developers can create their own components.
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Wave Analytics

 
Wave Analytics is a cloud-based platform designed for users to get answers to questions instantly on any device. With Wave, you can quickly query and explore data across CRM, SIS, LMS, Financial Aid, Housing systems, and more to get exactly the information you need without being stuck in prebuilt reports. You can also collaborate immediately and share insights with team members right inside Salesforce. Unlike legacy Business Intelligence or desktop discovery tools, Wave Analytics is built native in the cloud – giving you the advantage of massive scale and taking only a few weeks to get up and running.
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Connect with Salesforce

Marketing Function Automation, Branding, Customer Acquisition, Customer Engagement and Retention, Integration, Metrics and Insights, Productivity

Product Category Social Media Advertising Behavioral Analytics: Multichannel , Predictive Analytics & Targeting Business Intelligence (BI) Platform 360° Customer View , Data Management Platform (DMP) Blockchain for Customer and Personal Data Business Management Platforms , Workforce Optimization Healthcare and Fitness Industry Partner Relationship Management (PRM) Call Center System: Enterprise Content Management System (CMS) CDP: Enterprise Suite Loyalty Management Customer Community Platforms Customer Journey Mapping CRM for Large Enterprises , CRM for Nonprofits , CRM for Small Teams , CRM on demand , CRM: General , Customer Communications Management Customer Service , Help Desk: Call Center Platforms , Knowledge Bases & FAQ Generators Email Platforms Embedded with Marketing Automation and CRM Systems Internet of Things (IoT) Master Data Management Data Integration Lead Distribution , Lead Management , Lead Scoring & Grading Data Quality & Cleansing Marketing Automation Platforms for B2B marketers , Marketing Automation Platforms for B2C marketers , Marketing Automation Platforms for Enterprise , Marketing Automation Platforms for Mid-Size Businesses , Marketing Automation Platforms for SMB Location Targeting , Mobile App Development Volunteer and Alumni Management Configure, Price, Quote App Marketplace File Sharing Platform , Internal Communications , Messaging , Workflow Management Cross-Sell/Up-Sell & Recommendation Customer Retention eCommerce Store Mobile Communications/Text Sales Collateral and Sales Content tools , Sales Force Automation (SFA) Demand Forecasting Software , Pipeline Management , Proposal Automation & Management , Sales Analytics and Metrics , Sales Territory and Route Management Social Media Management: General Enterprise Social Listening Shelf Analytics and Management App Development: Desktop, Web , Software Connectors

Service Category Marketing (General)