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Salesforce

 
San Francisco, California, United States
1999
Company Overview
Salesforce is a leading name in CRM for sales, marketing, service and professional services for companies of all sizes and industries. The highly integrable and modular Salesforce platform is tailored to any business needs. Salesforce includes Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud and Apps management.
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Products and Services

Audience Studio

 
Formerly Salesforce DMP, Audience Studio can help you gain deep insights by unifying and capturing your data to strengthen customer relationships across every touchpoint with a powerful data management platform. Combine all of your data from any source to deliver more personalized marketing experiences.
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Chatter

  (10)
Chatter is an enterprise social network that connects every employee with the files, data, and experts they need.
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Commerce Cloud Digital

  (3)
Commerce Cloud Digital unifies the customer experience across all points of commerce (web, social, mobile, store, and more). Power digital commerce with the built-in suite of clienteling tools. Convert more shoppers by anticipating their needs and making relevant content available anywhere on the site. Create offers tailored by location, edit product bundles on the fly, and syndicate promotions across storefronts with our robust out-of-the-box tool. In retail stores, manage multiple sites from one central dashboard and oost sales by giving associates on the floor mobile devices with instant access to inventory.
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Commerce Cloud Store

 
Commerce Cloud Store is a customizable, scalable Point of Sale (POS) solution that lets retailers process sales, returns, and exchanges in real time. Built-in intelligence helps predict what customers will buy next so you can personalize the shopping experience by tailoring product recommendations based on shopping history, interests, and more. Optimize your inventory and order processing by with a shared view of orders, customers, inventory, products, and promotions across both physical and digital channels. A unique resiliency model means store operations continue uninterrupted, even if connections are down. Customize Commerce Cloud Store to meet changing business requirements, and enjoy regular, seamless technology updates.
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Customer 360

 
Salesforce Customer 360 is a customer experience tool that allows Salesforce users to easily map your service, marketing, and commerce systems to a central hub that exchanges data and events so they’re available at the time of need. Make it easy to identify the same customers across all your Salesforce service, marketing, and commerce apps with a unified customer profile and unique ID. Simplify setup with prebuilt packages for service, marketing, and commerce that enable cross-channel actions like automatically triggering an email reminder from an abandoned cart or letting service reps access order on behalf of customers.
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Customer 360 Truth

 
Customer 360 Truth is a customer data tool that enables brands to connect customer data, authenticate identity, govern privacy, segment audiences, and personalize experiences. Connect your clouds with native, platform-wide integration. Register multiple accounts to map to a common information model. Then, reconcile data across your orgs, clouds, and third-party systems on one hub leveraging its Data Manager, a canonical data model and universal Salesforce ID to connect customer data across other systems.
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Data.com Clean

  (11)
Data.com Clean is a comprehensive data cleansing solution natively integrated into Salesforce. With Data.com Clean, account, lead, and contact records are automatically matched against trusted sources like Dun & Bradstreet and Data.com Connect.
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Data.com Prospector

 
Data.com Prospector is a sales enablement tool that provides direct access to high quality company and contact profiles, along with relevant account research and insights.
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Desk.com

  (19)
Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
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TRIAL/DEMO

Distributed Marketing

 
With Distributed Marketing from Salesforce, corporate marketers can pre-build personalized customer journeys with Salesforce Marketing Cloud and deploy them to their partner networks. From there, partners using Salesforce Sales Cloud, Service Cloud or Community Cloud can easily manage and personalize these consumer journeys--such as on-boarding new clients, holiday promotions and renewals. Distributed Marketing helps brands to With ensure compliance with corporate marketing brand standards, empower anyone to be a digital marketer, and understand journey engagement with deep analytics.
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Force.com

 
Force.com is the platform that enables Salesforce-powered enterprises to create powerful enterprise apps without writing a single line of code. App development becomes possible for non-programmer business users through the Force.com visual tools and drag-and-drop components. Force.com supports advanced users who will be able to create reusable Lightning Components using HTML, CSS, and JavaScript, or build entirely new interfaces with Visualforce and any JavaScript framework.
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Integration Cloud

 
Salesforce Integration Cloud includes a set of services and tools that make it easy for customers to surface their data — regardless of where it resides — and deliver intelligent, connected customer experiences across all channels and touchpoints. Integration Cloud will have three layers: Integration Platform; Integration Builder, which allows marketers to integrate programs with clicks, not code, and Integration Experiences, which includes the new Lightning App Builder for custom customer experiences.
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IoT Cloud

 
IoT Cloud connects all your data from the Internet of Things to the rest of Salesforce for better insights and real-time customer actions. Connect data from every device, sensor, website, and interaction with Salesforce to get a more complete view of your customers. Powered by Thunder, the world’s most scalable event processing engine, IoT Cloud is designed to ingest and orchestrate billions of events from the connected world in real time. IoT Cloud Einstein takes you further through intuitive, low-code tools that help you select significant events from a torrent of data and trigger actions in real time.
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Lightning Experience

 
The Salesforce Lightning Experience is an app building application that enables anyone to easily create Salesforce apps for today's multi-device, highly mobile workforce. Built on the Salesforce App Cloud, the platform includes the Lightning App Builder and Lightning Component Framework for visual drag and drop, easily configurable components. With the Salesforce Lightning Experience, developers and their colleagues can combine custom and standard components with components from the AppExchange to quickly create apps.
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Pardot

  (100)
Pardot is an on-demand software solution. Pardot provides a simple marketing automation platform to grow pipeline and generate better leads by allowing marketing and sales departments to create, deploy, automate, and manage marketing campaigns online.
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Partner Relationship Management

 
Sales Cloud Partner Relationship Management (PRM) allow companies to easily build modern, branded partner communities with clicks, not code. In contrast to legacy partner portals that are built on inflexible, archaic systems creating disconnected silos, Sales Cloud seamlessly brings together both partner and direct sales functions.
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Quip

 
Quip is a productivity suite that combines file sharing, task lists, and team chat in one unified experience across desktop and mobile. Quip facilitates the "living document" designed to help sales, service, marketing, and development to work smarter, collaborate more effectively, and increase their productivity. Team content and communication is always synchronized: one document, one thread with living timelines and running history to understand the context of every decision made and action taken. In 2017, the acquisition of Attic Lab boosted Quip's ability to connect live data sources, making it easier for people to collaborate faster and more effectively.
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Radian6

  (28)
Radian6, formerly a stand-alone social listenting platform, is now part of the Salesforce Social Studio. Build more meaningful relationships with customers by tapping into the power of social media in your marketing, customer service, and sales organizations.
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Sales Cloud Einstein

 
Sales Cloud Einstein is the companion AI module that drives accurate lead scoring and more powerful pipeline management for Sales Cloud. All relevant emails and meetings attach to the correct Salesforce account record without manual data entry. Sales Cloud Einstein analyzes the data in your CRM and learns what factors separate deals won from deals lost. Based on your sales performance data, Einstein highlights your next top leads and suggests what actions you should take in order to close more deals.
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Salesforce Advertising Studio

 
Advertising Studio actives customer data to power digital advertising and manage ad campaigns. Enhance new customer acquisition with lookalikes, re-engage inactive customers, and optimize advertising along the customer journey. Advertising Studio is part of the Salesforce Marketing Cloud, a solution to personalize customer experiences across every channel.
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Salesforce AppExchange

 
AppExchange is an integration platform for Salesforce enabling marketers to leverage its enterprise cloud marketplace with ready-to-install apps, solutions, and consultants that let you extend Salesforce AppExchange offers over 3,000 apps and components to extend the power of Salesforce.
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Salesforce Audience Builder

 
Salesforce Audience Builder is a customer engagement solution that enables users to create a single view of each customer with information from any source. Then, target specific audiences and segments across the customer journey.
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Salesforce Blockchain

 
Salesforce Blockchain is a tool for CRMs that enables organizations to share verified, distributed data sets across a trusted network of partners and third parties. Built on the open source technology of Hyperledger Sawtooth and deeply customized for Salesforce Lightning, Salesforce Blockchain lowers the barrier for creating trusted partner networks. Salesforce Blockchain enables companies to easily bring together authenticated, distributed data and CRM processes.
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Salesforce CMS

 
Salesforce CMS is a content management system that enables enterprises to localize content, create custom content types, and make content available to B2B Commerce managed packages and communities created with Salesforce Tabs + Visualforce.
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Salesforce Community Cloud

 
Community Cloud is an online social platform that enables companies to create a vibrant community by highlighting and rewarding their most active members. Connect customers, partners, and employees with each other and the data and records they need to get work done. This portal combines the real-time collaboration of Salesforce Chatter with the ability to share any file, data, or record anywhere and on any mobile device.
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Salesforce Content Builder

 
Salesforce Content Builder is a content management solution that enables users to manage all content and assets in a single location. Easily handle assets with advanced search and tagging capabilities. Share and approve content in a secure fashion for use throughout the enterprise.
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Salesforce CPQ & Billing

 
Salesforce CPQ & Billing is a Configure, Price, Quote solution that offers quote to cash solutions for any industry. Make configuring complex deals fast and easy.
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Salesforce CRM

 
Salesforce is a customer relationship management (CRM) platform. Salesforce CRM enables marketing, sales, commerce, service and IT teams to work as one from anywhere. Salesforce ives teams a shared view of every customer, automates workflows using artificial intelligence, integrates easily with existing data and systems, and keeps your business data safe and secure.
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Salesforce Education Cloud

 
Salesforce.Org Education Cloud is a CRM-based system offering a complete view of students and constituents across the lifecycle. Education Cloud includes Recruitment and Admissions, Student Success, and Advancement solutions to enable university marketers to create personalized experiences at every touchpoint. Includes The Higher Education Data Architecture (HEDA), a special edition Salesforce CRM designed for higher education, so you can get started faster and scale across campus.
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Salesforce Email Studio

  (3)
Email Studio is an email marketing solution that enables marketers to personalize email messages with data from Sales Cloud, Service Cloud, and any other source. Send promotional, transactional, and triggered messages. Take advantage of powerful segmentation, automation, and predictive capabilities. Use powerful reporting tools to understand performance.
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Salesforce Health Cloud

 
Salesforce Health Cloud is a patient and member relationship platform that harnesses social and mobile technologies to deliver more personalized engagement and care. Salesforce Health Cloud provides a complete view of the patient, intelligent care collaboration and a connected patient engagement experience. With Health Cloud, care teams have easy access to clinical and non-clinical patient and member data, including current health conditions and medications, appointment history, communication preferences and data from electronic health records and other systems. With MuleSoft, Salesforce customers can unlock their healthcare organization's EHR through API-led connectivity and transform patient care by building application networks.
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Salesforce Journey Builder

 
Journey Builder is a marketing automation solution that enables enterprise marketers to build customer journeys across email, mobile, advertising, website, and the Internet of Things (IoT) to deliver a seamless experience. Define specific goals, and measure everything including CTRs, timing, channels and conversions, triggering personalized journeys based on customer behavior, preferences, or any data point.
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Salesforce Maps

 
Salesforce Maps (formerly MapAnything) is a location intelligence solution to empower your field workforce. Purpose-built to meet the most challenging field environments, Salesforce Maps' Location Intelligence Technology aligns field activities with business goals in one, unified Platform. By automating your sales process and territory mapping, your team is able to increase lead generation each and every day, ultimately increasing sales to positively impact your bottom line.
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Salesforce Marketing Cloud

  (26)
A component of the Customer Success Platform, Salesforce Marketing Cloud is powerful marketing automation based on the principle that the future of marketing lies in engaging, personalized one-to-one customer journeys. Marketing Cloud comprises four components. ExactTarget is for campaign messaging and management over email, mobile and web. Social Media Marketing, including content and listening, is accomplished with Social Studio. Social.com is social media optimization across the popular social networks. Pardot is B2B Marketing Automation and lead generation, nurturing and tracking.
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Salesforce Mobile Studio

 
Salesforce Mobile Studio is a mobile messaging solution that enables SMS, MMS, push messaging, and group messaging — based on events, location, and proximity.
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Salesforce Nonprofit Cloud

 
Salesforce Nonprofit Cloud is a full-featured CRM (Customer Relationship Management) system tailored specifically for the nonprofit sector. Nonprofit Cloud can power your entire mission: track and measure impact in real time, raise more with AI-driven insights on donors, and take every constituent on their own personal journey.
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Salesforce Philanthropy Cloud

 
Salesforce Philanthropy Cloud is a corporate impact platform designed for employee giving. Philanthropy Cloud turns employees into citizen philanthropists by empowering them to give back and make change. Give every employee access to a global network of opportunities to donate, volunteer, and advocate for any cause.
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Salesforce Sales Cloud

  (131)
Sales Cloud is the Salesforce sales enablement module that drives productivity and helps close more deals. From lead acquisition to ongoing management, Sales Cloud has everything you need to be a top sales performer. Track all your customer information and interactions in one place, accessing and updating from anywhere.
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TRIAL/DEMO

Salesforce Social Studio

  (7)
Social Studio is a social media management tool that enables users to listen, publish, engage, and analyze conversations on social media to understand customers, brands, and competitors.
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Salesforce.Org

 
Salesforce.org is a non-profit agency of Salesforce.com. Founded on the 1-1-1 model, Salesforce.org is now both a non-profit and a social enterprise that gives back to the community to invest in education to make sure youth are future-ready. Salesforce.org gets technology in the hands of nonprofits, education institutions and philanthropic organizations so they can connect with others and do more good. As a social enterprise, the more missions the technology supports, the more the company invests back into technology and communities, creating an endless circle of good.
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Salesforce.org Nonprofit Cloud

 
Nonprofit Cloud is a CRM built for nonprofits. Nonprofit Cloud can enable enterprises seeking to track and measure impact in real time, raise more with AI-driven insights on donors, and take every constituent on their own personal journeys. The Nonprofit Cloud includes The Nonprofit Success Pack (NPSP) to help charities get started with Salesforce CRM. NPSP is an out-of-the-box solution for managing relationships, fundraising, programs, reporting, and more. NPSP is fully customizable.
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SalesforceIQ CRM

 
SalesforceIQ CRM powers customer relationship management for small businesses. Getting started is a snap. Simply connect SalesforceIQ to your existing Gmail or Exchange account and your CRM is ready to go. All your emails, meetings, and phone calls are automatically captured, keeping your data up to date effortlessly. SalesforceIQ intelligently filters your opportunities and surfaces the deals that need your attention most.
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TRIAL/DEMO

Service Cloud

 
Service Cloud introduces a personalized support and self-service platform that integrates with the powerful Salesforce platform. Support agents can bring customer problems to resolution faster through a suite of features that lets them support customers wherever they are — phone, email, social media, apps, or any other channel. New Einstein Case Management uses machine learning to intelligently classify cases, automatically routing them to agents with the most expertise, and includes automatically loading the relevant product and service documentation.
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Service Cloud Lightning

 
Park of Salesforce's Service Cloud offering, Service Cloud Lightning is a customer service cloud solution that provides agents with a fast, easy-to-use console and delivers a 360-degree view of the customer.
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Visualforce

 
Visualforce is a user interface framework for Force.com, the Salesforce app building platform. Visualforce is designed to enable Salesforce-powered companies to write their own controllers, or extensions to controllers, using Apex Code. Visualforce includes more than 100 AJAX components, and a mechanism whereby developers can create their own components.
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Wave Analytics

 
Wave Analytics is an application that provides advanced business intelligence on any device. The app is tailored to fit the right business need, so you can choose from Wave App for Sales, Wave App for Service or define your own analytics through the Custom Wave that lets you build any app and explore any data. Explore, decide, and take action self-service analytics without waiting for IT or analysts.
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Connect with Salesforce

Marketing Function Automation, Branding, Customer Acquisition, Customer Engagement and Retention, Integration, Metrics and Insights, Productivity

Product Category Social Media Advertising Predictive Analytics & Targeting Business Intelligence (BI) Platform 360° Customer View , Data Management Platform (DMP) Blockchain for Customer and Personal Data Business Management Platforms Healthcare and Fitness Industry CDP with Operational Data Management Focus Partner Relationship Management (PRM) Call Center System: Enterprise Content Management System (CMS) Customer Community Platforms Customer Journey Mapping CRM for Large Enterprises , CRM for Nonprofits , CRM for Small Teams , CRM on demand , Customer Communications Management Customer Service , Help Desk: Call Center Platforms , Knowledge Bases & FAQ Generators Email Platforms Embedded with Marketing Automation and CRM Systems Internet of Things (IoT) Master Data Management Data Integration Lead Distribution , Lead Management , Lead Scoring & Grading Data Quality & Cleansing Marketing Automation Platforms for B2C marketers , Marketing Automation Platforms using Multiple Channels , Marketing Automation Platforms with Customer Engagement Reporting Tools , Marketing Automation Platforms with Lead Nurturing Tools , Marketing Automation Platforms with Lead Scoring Tools Location Targeting , Mobile App Development Nonprofit CRM , Volunteer and Alumni Management Configure, Price, Quote App Marketplace File Sharing Platform , Internal Communications , Messaging , Workflow Management Cross-Sell/Up-Sell & Recommendation eCommerce Store Mobile Communications/Text Sales Force Automation (SFA) Demand Forecasting Software , Pipeline Management , Proposal Automation & Management , Sales Analytics and Metrics , Sales Territory and Route Management Social Media Management: General Enterprise Social Listening App Development: Desktop, Web , Software Connectors

Service Category Marketing (General)