Customer Engagement

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Definition

Tools that facilitate conversations between customers, brands and other consumers include interactive community forums, consumer feedback mechanisms, engaging calls-to-action, frequent buyer programs, promotional tools and contests with leaderboards. 

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Subcategories

Products

10,000ft Insights is an online brainstorming, collaboration and file sharing solution for creative teams irrespective of team members' geographical location. Creatives can get together online in a "virtual war room," gathering product or project spec...
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The 1World Platform is a comprehensive digital data collection solution. 1World's Global Platform consists of highly engaging tools, content, and powerful analytics to boost performance and revenue. With support for 27 languages, they can help you su...
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A 50/50 raffle is a fundraising concept where everyone wins. Tickets are sold to fans and event attendees; the proceeds of each purchased ticket goes into a centralized jackpot. To end the draw, a winning number is randomly selected with the lucky wi...
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By ADARA
Customer Experience Optimization is a personalization tool designed to help travel brands capture greater market share, engage more valuable customers, and drive direct bookings and greater yields through the power of personalization. This people-bas...
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By ADfits
The ADfits platform leverages gamification methods and social media to drive sales, engagement and loyalty in order to achieve measurably improved ROI.
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Nurture relationships with your advocates wherever they interact with your company using AdvocateAnywhere. This embeddable advocacy solution lets you uncover new brand advocates on your website, inside an application, or a digital property you own. C...
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By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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Astute Knowledge is a smart consumer engagement software that drives customer loyalty through a blend of leading technologies that eliminate friction during every interaction.
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By eRSVP
AwardReg is a custom, ASP-structured application that manages and automates online judging, contest entries and awarding processes. AwardReg is built to facilitate entries online, categorize award entries, approve and reject entries, and allow judges...
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By SpotMe
Backstage is a content and app management system that guides users in building and managing their event app. The tool supports every SpotMe event and provides opportunities for moderating events and managing app data.
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