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Customer Engagement

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Definition

Customer engagement tools encourage two-way relationships with your audience and help make interactions more personalized, dynamic, and contextually relevant.

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Subcategories

Contests & Sweepstakes

Customer Engagement Platforms

Customer Onboarding

Engagement Tools

Fan-Based Marketing

Gamification

Loyalty Management

Online Forums

Online Voting

Real-Time Interaction Management

Referral Programs & Tools

Products

1World Platform
By 1World Online
The 1World Platform is a comprehensive digital data collection solution. 1World's Global Platform consists of highly engaging tools, content, and powerful analytics to boost performance and revenue. With support for 27 languages, they can help you su...
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24sessions
By 24sessions
24sessions is a video-first customer engagement platform. Their scheduling, video calling experiences and analytics solution delivers frictionless customer journeys for personal contact.
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8×8 Engage
By 8x8
8x8 Engage is an AI-powered solution designed to enhance customer engagement across organizations by catering to customer-facing professionals outside the contact center.
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[24]7 Target
By [24]7
[24]7 Target uses the power of big data and machine learning to deliver highly personalized and creative content across multiple devices and channels. [24]7 Target determines and delivers the right message to the right customer at the right time in t...
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AcademyOcean
By AcademyOcean
AcademyOcean is a unique LMS e-learning system for your company. Make training easy and high quality with the help of the lms system
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Acoustic Connect
By Acoustic
Acoustic Connect is an all-in-one platform for multichannel marketing, personalized journey orchestration, and behavioral experience insights. With Acoustic Connect, marketers will gain unprecedented visibility from campaign to conversion, empowering...
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Action Alerts
By eTouchPoint
With eTouchPoint’s “Action Alerts” software, you receive real-time alerts every time a customer leaves a negative survey response. You can take immediate action to address customer complaints and close out resolved issues. Prevent viral spread of neg...
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Adara Customer Experience Optimization
By ADARA
Customer Experience Optimization is a personalization tool designed to help travel brands capture greater market share, engage more valuable customers, and drive direct bookings and greater yields through the power of personalization. This people-bas...
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Addreality
By Addreality
Addreality is a Customer Engagement Platform for personalized video and audio communication in offline locations. Featured solutions include advanced algorithms for Depersonalized Audience engagement analytics - understand customer's needs and motiva...
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Adobe Campaign
By Adobe
With Adobe Campaign, you can use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually want through email, push notification, in-app or any other channel critical to your business. Part of the Adobe Experienc...
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 16,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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