Real-Time Interaction Management

< Back to category

Definition

Real-time interaction management (RTIM), defined by Forrester Research, is enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints.

Contribute to this definition

Products

By [24]7
[24]7 Target uses the power of big data and machine learning to deliver highly personalized and creative content across multiple devices and channels. [24]7 Target determines and delivers the right message to the right customer at the right time in t...
  Compare
With eTouchPoint’s “Action Alerts” software, you receive real-time alerts every time a customer leaves a negative survey response. You can take immediate action to address customer complaints and close out resolved issues. Prevent viral spread of neg...
  Compare
By Adobe
Adobe Campaign enables marketers to personalize and deliver campaigns across all online and offline channels. Available stand-alone, or as part of the Adobe Marketing Cloud. Includes Triggered Journeys, which enables a series of touchpoints – email, ...
  Compare
By Agora
Agora.io is a platform for real-time customer engagement, enabling marketers to make meaningful human connections through live video, voice calls or recorded messages. Architected to withstand sudden spikes in traffic, gracefully scaling from one to ...
  Compare
Bolstra is an agile customer success platform that enables B2B businesses to maximize customer lifetime value while reducing churn.
  Compare
Chameleon allows you to create beautiful product guidance that helps, guides, and delights your users throughout their journey. Build, manage and optimize your product tours without writing code. Great for onboarding new users, feature announcements,...
  Compare
Cheetah Personalization scales targeted and contextual experiences by blending three game-changing capabilities: Real-Time Personalization, Journey Designer, and Intelligent Offers. Marketers can leverage the power of machine learning and automated j...
  Compare
By Fexco
Core Realtime captures feedback across various channels in real time. Every piece of customer feedback is analyzed & measured which allows a personalized and automated way of closing of the customer feedback loop in real time.
  Compare
By Drift
Drift is a relationship marketing tool for keeping in touch with existing customers, re-engaging lapsed users, and encouraging referrals. Feature-rich and user-friendly, the platform is designed to help companies build and maintain lifelong customer ...
  Compare
Flocktory is a social referral marketing platform that can be easily integrated with any e-commerce site to enable sharing of personalized offers via social networks.
  Compare
Finding more products...
Stay on top of the latest industry technology announcements with our weekly newsletter