Real-Time Interaction Management

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Definition

Real-time interaction management (RTIM), defined by Forrester Research, is enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints.

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Products

By [24]7
[24]7 Target uses the power of big data and machine learning to deliver highly personalized and creative content across multiple devices and channels. [24]7 Target determines and delivers the right message to the right customer at the right time in t...
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With eTouchPoint’s “Action Alerts” software, you receive real-time alerts every time a customer leaves a negative survey response. You can take immediate action to address customer complaints and close out resolved issues. Prevent viral spread of neg...
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By Adobe
Adobe Campaign enables marketers to personalize and deliver campaigns across all online and offline channels. Available stand-alone, or as part of the Adobe Marketing Cloud. Includes Triggered Journeys, which enables a series of touchpoints – email, ...
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By Agora
Agora.io is a platform for real-time customer engagement, enabling marketers to make meaningful human connections through live video, voice calls or recorded messages. Architected to withstand sudden spikes in traffic, gracefully scaling from one to ...
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Bolstra is an agile customer success platform that enables B2B businesses to maximize customer lifetime value while reducing churn.
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Chameleon allows you to create beautiful product guidance that helps, guides, and delights your users throughout their journey. Build, manage and optimize your product tours without writing code. Great for onboarding new users, feature announcements,...
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Cheetah Personalization scales targeted and contextual experiences by blending three game-changing capabilities: Real-Time Personalization, Journey Designer, and Intelligent Offers. Marketers can leverage the power of machine learning and automated j...
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Conversational Cloud, formerly LiveEngage, automates AI-enabled consumer conversations for marketers. Message consumers through the channel of their choice, whether on a website, app, or mobile web, engagements can be set up anywhere and customized. ...
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Conversocial is an enterprise-class platform designed to help companies adopt a "Social First" methodology in their customer service operation.
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By Fexco
Core Realtime captures feedback across various channels in real time. Every piece of customer feedback is analyzed & measured which allows a personalized and automated way of closing of the customer feedback loop in real time.
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