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New York, New York, United States
Company Overview
LivePerson is a leader in intelligent online customer engagement, enabling top brands to help customers, convert site visitors, and bolster sales.
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Products and Services

Bella AI

Bella AI is an AI assistant platform that anyone can use to create their own AI in minutes.
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Conversation Mining App by LivePerson

Conversation Mining App by LivePerson is a solution for tracking, measuring, and optimizing customer experiences, powered by the Celonis Execution Management System. This solution combines process and conversational data from voice and digital interactions to optimize every customer interaction, generate new revenue streams, and increase customer lifetime value.
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Conversational Cloud

Conversational Cloud, formerly LiveEngage, automates AI-enabled consumer conversations for marketers. Message consumers through the channel of their choice, whether on a website, app, or mobile web, engagements can be set up anywhere and customized. Using self-service resources, Conversational Cloud automates communications over a number of social media platforms, including Twitter, Facebook, Line, WeChat and WhatsApp. The AI-powered dynamic routing and actions capabilities understand a consumer's intent and sentiment, and use this insight to automatically route conversations to the best qualified bot or agent. The Conversation Assist capability provides agents with AI-driven, real-time recommendations for inserting content and bots directly into customer conversations with a single click.
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Connect with LivePerson

Marketing Function Customer Acquisition, Customer Engagement and Retention, Metrics and Insights, Research