Chat Bots

< Back to category

Definition

Chat Bots are tools that can mimic human conversation, automating the process of answering customer questions and suggesting products and services. Many chat bots use artificial intelligence to predict needs of the customer, and others follow a series of if-this-then-that prompts programmed in reaction to actions taken by the customer. 

Contribute to this definition

Products

By [24]7
[24]7 AIVA for Digital provides you with AI-powered conversational chatbots and virtual agents.
  Compare
By [24]7
[24]7 Chat guarantees significant reduction in support costs by deflecting contacts from phone and email. [24]7 Chat uses intent-driven engagement and deep chat analytics to systematically enhance customer experience and improve agent effectiveness. ...
  Compare
By [24]7
[24]7 Chat maximizes online revenues by targeting and engaging the right customers at the right moment using intent-driven prediction. Leveraging 6 billion predictions a year across sales and marketing touchpoints, [24]7.ai brings AI to sales chat, t...
  Compare
Agent IQ is a voice and chat platform that lets customers and leads communicate directly with company experts. Agent IQ can detect questions by Category, differentiating technical support issues, product usage questions, assembly questions, complaint...
  Compare
Wizeline AI Chatbots are designed to improve the customer experience, driving engagement and conversions by enabling customers to interact with you via messaging apps they already use. A Natural Language Processing (NLP) layer receives the customer's...
  Compare
By Amazon
Alexa is the intelligent cloud service that powers the Amazon line of Alexa-enabled devices such as the Amazon Echo, Echo Dot, and Amazon Tap. The more you use Alexa, the more she adapts to your speech patterns, vocabulary, and personal preferences. ...
  Compare
Automated responses in conversational interfaces are a valuable complement to customer care teams. AQUA responds instantly to answer questions and efficiently deliver the next generation customer service. Much of what users want to know happens to be...
  Compare
BotEngine is a bot platform for designing, writing and deploying powerful and intelligent conversational chatbots for websites and messaging apps. With BotEngine, it is possible to build a chatbot both quickly and easily, no coding required.
  Compare
Chat.io is a chat platform makes it easy for businesses to talk to their website visitors and convert them into customers. From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.
  Compare
Cognitive Cloud is a Platform as-a-Service (PaaS) of intelligence and knowledge APIs that enable brands to integrate Artificial Intelligence services capable to see, hear, speak, understand and interpret customer needs using natural methods of commun...
  Compare
Finding more products...
Category experts