Conversational Marketing

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Definition

Conversational marketing uses customer feedback to drive engagement, loyalty and conversions. Tools in this category enable one-to-one conversations with customers at scale, using chat and web-based customer communications, and may have artificial intelligence capabilities to “learn” customer journeys and predict customer needs.

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Subcategories

Products

Acquire is an an all-in-one customer service platform that offers everything you need to support your digital customer service operation. Record every single customer interaction and respond instantly in Acquire Unifed View. Track all customer intera...
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By Ada
Ada is a personalized customer service chatbot marketers may use to communicate with customers. Ada integrates with a number of channels, so enterprises can turn on automation across a website, mobile applications, Apple Business Chat, Facebook Chat,...
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Agent IQ is a voice and chat platform that lets customers and leads communicate directly with company experts. Agent IQ can detect questions by Category, differentiating technical support issues, product usage questions, assembly questions, complaint...
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Agent.ai is a live chat solution powered by AI. The AI Co-Pilot assists your agents in answering customer queries quickly and accurately, and Auto-Pilot answers your customers' most common questions without tying up your agents' time.
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Wizeline AI Chatbots are designed to improve the customer experience, driving engagement and conversions by enabling customers to interact with you via messaging apps they already use. A Natural Language Processing (NLP) layer receives the customer's...
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By Amazon
Alexa is the intelligent cloud service that powers the Amazon line of Alexa-enabled devices such as the Amazon Echo, Echo Dot, and Amazon Tap. The more you use Alexa, the more she adapts to your speech patterns, vocabulary, and personal preferences. ...
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AliveChat is a chatbot enabling brands to serve customers quickly, and divert conversations to experts. AliveChat has options for a chat button, link to chat, embedded icon and proactive pop ups.
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AlphaBlues is a virtual customer assistant featuring custom AI and natural language processing.
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Amplify.ai is an enterprise-class Conversational AI Platform. It offers persistent, personalized, messaging-based experiences across a large and ever-expanding diversity of “conversational surfaces”.
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ApexChat provides 24/7 staffed live chat to generate more leads from websites, adwords and Facebook ads.
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