Conversational Marketing

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Definition

Conversational marketing uses customer feedback to drive engagement, loyalty and conversions. Tools in this category enable one-to-one conversations with customers at scale, using chat and web-based customer communications. Tools in this category may have artificial intelligence capabilities to “learn” customer journeys and predict customer needs.

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Subcategories

Products

By [24]7
[24]7 AIVA for Digital provides you with AI-powered conversational chatbots and virtual agents.
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By [24]7
[24]7 Chat guarantees significant reduction in support costs by deflecting contacts from phone and email. [24]7 Chat uses intent-driven engagement and deep chat analytics to systematically enhance customer experience and improve agent effectiveness. ...
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By [24]7
[24]7 Chat maximizes online revenues by targeting and engaging the right customers at the right moment using intent-driven prediction. Leveraging 6 billion predictions a year across sales and marketing touchpoints, [24]7.ai brings AI to sales chat, t...
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Agent IQ is a voice and chat platform that lets customers and leads communicate directly with company experts. Agent IQ can detect questions by Category, differentiating technical support issues, product usage questions, assembly questions, complaint...
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Agent.ai is a live chat solution powered by AI. The AI Co-Pilot assists your agents in answering customer queries quickly and accurately, and Auto-Pilot answers your customers' most common questions without tying up your agents' time.
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Wizeline AI Chatbots are designed to improve the customer experience, driving engagement and conversions by enabling customers to interact with you via messaging apps they already use. A Natural Language Processing (NLP) layer receives the customer's...
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By Amazon
Alexa is the intelligent cloud service that powers the Amazon line of Alexa-enabled devices such as the Amazon Echo, Echo Dot, and Amazon Tap. The more you use Alexa, the more she adapts to your speech patterns, vocabulary, and personal preferences. ...
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By eRSVP
AllAssociation is an online membership management tool that automates registrations and renewals and collates membership information onto one universal database. AllAssociation is a customizable membership management solution that can be integrated w...
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AlphaBlues is a virtual customer assistant featuring custom AI and natural language processing.
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By Amdocs
Amdocs Customer Management Suite is a customer experience solution that makes every interaction simple with intuitive and usable interfaces, presenting only the data relevant to the transaction, and minimizing the number of steps required to complete...
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