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Conversational Marketing

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Definition

Conversational marketing uses customer feedback to drive engagement, loyalty and conversions. Tools in this category enable one-to-one conversations with customers at scale, using chat and web-based customer communications, and may have artificial intelligence capabilities to “learn” customer journeys and predict customer needs.

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Subcategories

Chat Bots

Live Chat

Products

Acquire
By Acquire
Acquire is an an all-in-one customer service platform that offers everything you need to support your digital customer service operation. Record every single customer interaction and respond instantly in Acquire Unifed View. Track all customer intera...
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Ada
By Ada
Ada is an AI-powered customer service automation platform that uses conversational AI agents, called "AI Agents", to understand and resolve customer inquiries in a personalized way.
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ADOHM Bot
By ADOHM
ADOHM Bot is a chatbot that helps personalise the interactions between your lead and helps get insights and usable information from your leads. It can run on your website, WhatsApp, Facebook Messenger, or SMS.
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Agent IQ
By AgentIQ
Agent IQ is a voice and chat platform that lets customers and leads communicate directly with company experts. Agent IQ can detect questions by Category, differentiating technical support issues, product usage questions, assembly questions, complaint...
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AI Chatbots
By Wizeline
Wizeline AI Chatbots are designed to improve the customer experience, driving engagement and conversions by enabling customers to interact with you via messaging apps they already use. A Natural Language Processing (NLP) layer receives the customer's...
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Aivo's Video Conversational AI
By Aivo
Aivo's Video Conversational AI is a solution that allows companies to interact with their customers through a video chat with a virtual hyper-realistic AI-generated avatar. It can understand and respond to customer questions in real-time, as well as ...
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Alana
By Alana
Alana is a next-generation conversational AI solution. Alana takes the most advanced thinking in Conversational AI and gives it a real world application. This creates a platform that delivers a more intuitive, engaging and entertaining Conversational...
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Alexa
By Amazon
Alexa is the intelligent cloud service that powers the Amazon line of Alexa-enabled devices such as the Amazon Echo, Echo Dot, and Amazon Tap. The more you use Alexa, the more she adapts to your speech patterns, vocabulary, and personal preferences. ...
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AliveChat
By WebsiteAlive
AliveChat is a chatbot enabling brands to serve customers quickly, and divert conversations to experts. AliveChat has options for a chat button, link to chat, embedded icon and proactive pop ups.
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AlphaBlues
By AlphaBlues
AlphaBlues is a virtual customer assistant featuring custom AI and natural language processing.
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