Company Overview
Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Our industry-leading clients like Telus, Upwork and Shopify, trust us to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.
Ada is a personalized customer service chatbot marketers may use to communicate with customers. Ada integrates with a number of channels, so enterprises can turn on automation across a website, mobile applications, Apple Business Chat, Facebook Chat, and SMS, or wherever customers may be. Includes Ada Glass, which provides customer handoff from Ada’s AI-powered chatbot to live chat platform partners including Zendesk, SalesForce, and Nuance. Ada's Proactive SMS feature, brands can finally power IVR to SMS experiences, reducing the dependency on call centers and enabling the seamless transfer of conversations from customer support calls to SMS text.
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