Outsource your Stack Documentation Learn More

Customer Engagement Platforms

< Back to category

Definition

Customer engagement is the ongoing, value-driven, emotional relationship between the customer and the business. It’s not the memory of one moment, but the sum of all moments – the customer’s overall emotional connection arising from the totality of experiences with the company. This includes direct, indirect, offline, and online interactions, as well as the actions that the customer might take – posting, emailing, tweeting, liking, recommending, buying, etc.

Source: Microsoft

Contribute to this definition

Products

24sessions
By 24sessions
24sessions is a video-first customer engagement platform. Their scheduling, video calling experiences and analytics solution delivers frictionless customer journeys for personal contact.
  Compare
8×8 Engage
By 8x8
8x8 Engage is an AI-powered solution designed to enhance customer engagement across organizations by catering to customer-facing professionals outside the contact center.
  Compare
Acoustic Connect
By Acoustic
Acoustic Connect is an all-in-one platform for multichannel marketing, personalized journey orchestration, and behavioral experience insights. With Acoustic Connect, marketers will gain unprecedented visibility from campaign to conversion, empowering...
  Compare
Adara Customer Experience Optimization
By ADARA
Customer Experience Optimization is a personalization tool designed to help travel brands capture greater market share, engage more valuable customers, and drive direct bookings and greater yields through the power of personalization. This people-bas...
  Compare
Addreality
By Addreality
Addreality is a Customer Engagement Platform for personalized video and audio communication in offline locations. Featured solutions include advanced algorithms for Depersonalized Audience engagement analytics - understand customer's needs and motiva...
  Compare
Air Traffic Control
By Air Traffic Control
Air Traffic Control allows you to personalize every email, web visit, chat, and more. Connect the tools you love, connect your CMS, RSS feeds, 3rd party news feeds, product pages and more, and then with every click, open, and visit, Air Traffic Contr...
  Compare
Aurigo Engage
By Aurigo
Aurigo Engage is an AI-powered community engagement platform for individuals and public agencies.
  Compare
BeCitizen
By BeCitizen Ink
BeCitizen is an all-in-one preparation resource for the Canadian Citizenship Test. It features free practice tests, quizzes, and study materials tailored to the official "Discover Canada" guide. The platform covers essential topics like Canadian hist...
  Compare
BeCitizen
By BeCitizen Ink
BeCitizen is an all-in-one preparation resource for the Canadian Citizenship Test. It features free practice tests, quizzes, and study materials tailored to the official "Discover Canada" guide. The platform covers essential topics like Canadian hist...
  Compare
Bold360
By GoTo
Bold360, a Genesys company, is a customer relationship management suite that aims to provide one view of all customer touch points as well a unified interface that can handle chat, text, and video. It also offers automation technology to enable custo...
  Compare
Finding more products...

About us

CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 16,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

Read more ›

Contact Us

CabinetM, Inc.
115 Oxbow Rd.
Framingham, MA 01701
eross@cabinetm.com

Follow Us

Navigation

CabinetM for Operations Professionals Pricing Stack Documentation and Management Services CabinetM for Agency & Technology Consultants CabinetM for Marketing Technology Vendors About Us Press Leadership Contact Us Terms of Use Privacy Policy

Browser detection

You are using a browser (Robot/Spider) that is not supported on our site. Please update your browser to the latest version to have the most effective experience on CabinetM