Enterprise Social Listening

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Definition

Social listening is the monitoring of your brand's social media platforms for customer feedback, direct mentions of your brand, and discussions regarding related keywords, topics, competitors, or industries, followed by an analysis of this data to gain further insights and act on these opportunities.
Source: Hubspot

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Products

Advanced Social Listening is a platform that includes many powerful options & features for capturing social & digital data, semantic analysis, machine learning & visualization.
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BrandBastion Lite is an AI-driven platform that automates comment moderation and sentiment analysis, enabling social media marketers to manage conversations much faster and more efficiently. The new platform uses AI to detect spam, offensive, or inap...
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Brandwatch Consumer Research is a listening platform powered by AI. With Consumer Research you get instant access to the world’s largest library of consumer conversations. In moments of planning or crisis, pull on the big moments going back in time, ...
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Insights Copilot is a social listening assistant powered by ChatGPT from OpenAI that allows YouScan customers to effortlessly and instantaneously gain valuable insights from millions of online conversations.
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Intrado Digital Media is an end-to-end communications solution that allows you to listen, create, connect, deliver, amplify and measure. This includes solutions for media monitoring, social listening, content creation, customer experience, social con...
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By Eckoh
K2C Listening tracks down all relevant conversations about a brand, product, competitor and industry across all Major Social Networks – including millions of News sites, blogs and forums in over 160 languages In all countries and in real time.
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Limerick empowers brands to identify, in real time, emerging consumer trends, preferences, and opinions. It leverages unstructured data, advanced machine intelligence and managerial acumen in an integrated platform to provide a seamless social media ...
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Qualtrics Social Connect is a digital customer service and social listening solution that enables contact center, marketing and CX teams to capture, analyze and respond to the millions of customer service requests they receive through chat, email and...
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Sprinklr for Higher Education is a pre-configured, AI-powered offering that helps colleges and universities reach, engage, and listen to their communities across digital channels. Identify the topics that matter most to your community, optimize opera...
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By Tagger
Tagger is an all-in-one influencer marketing platform and social listening tool. Tagger helps you plan campaigns, understand audiences, discover & connect with influencers, and report accurate results. It's a data-driven global enterprise solution th...
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