Sprinklr Modern Advertising is a social media advertising that enables marketers to automate while planning, executing, analyzing, and optimizing a strategy across the major social channels. Modern Advertising enables collaboration, automation and unified reporting, will tools to protect brand reputation with with enterprise-grade governance. Advertisers can uncover deep ad performance insights by creating Pivot Tables in Sprinklr’s Ads Manager. Group entities by dimensions and drill into the data for a clearer picture that identifies winning ads. Create new variations based on top-performing variables to improve ROAS.
Sprinklr Modern Care is a customer support platform leveraging channels such as WeChat, Line, Apple Business Chat, Google RCS, etc. Smart workflows automate housekeeping activities and approvals to help scale care efficiently. Skill-based routing assigns cases to right agents for quick and meaningful responses. Enables collaboration the front office to deliver customer service and collaboration with product, engineering and the C-suite to report on customer issues and service insights.
Sprinklr Modern Engagement is a social listening tool. Sprinklr Modern Engagement ensures users can Listen, Triage, Engage, and Analyze across all social & messaging channels. AI-based triaging sorts the incoming messages, saving effort on manual triaging and assigning tasks. Smart Response allows community managers to choose AI powered system generated replies while conversing with audiences, saving time and effort.
Sprinklr Modern Marketing is a content marketing platform combining intelligence, automated workflows and enterprise governance tools. Modern Marketing will score content so marketers may re-use top-performing content across channels, markets and business units. Nurture leads by engaging on a customer’s preferred channel across Email, Text (SMS), WhatsApp, Facebook Messenger, Twitter DM, Apple Business Chat and Viber.
Sprinklr Modern Research is an analytics tool leveraging a real-time voice of the customer data, using artificial intelligence to improve customer experience. Sprinklr leverages insights derived from largest repository of public digital data due to partnerships, data access and syndication rights of social channels and messaging platforms. Sprinklr also leverages the largest repository of public digital with partnerships, data access and syndication rights of social channels and messaging platforms to inform social media managers when brands are at risk.
Sprinklr is a complete social media content suite for the enterprise powered by social listening. Sprinklr helps the world’s largest brands do marketing, advertising, care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 21 other channels globally – all on one integrated platform. When you deploy the Sprinklr platform across the enterprise and plug it into legacy customer-facing systems like email, CRM, and the website, you now have a unified system of engagement that allows your employees to collaborate in real time across business units, markets, and departmental silos to manage customer experience – at scale.
Sprinklr for Higher Education is a pre-configured, AI-powered offering that helps colleges and universities reach, engage, and listen to their communities across digital channels. Identify the topics that matter most to your community, optimize operations and reduce costs, collaborate across departments, protect your university’s reputation, and quickly achieve value with bundled pricing & easy implementation.
Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.
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