Help Desk: Ticketing System

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Definition

Help Desk Ticketing Systems track customer issues using an automatically generated sequential ID number, a Ticket Number, which customers and help desk agents refer to throughout the "open" phase of the support ticket.

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Products

Aritic Desk
By Aritic
Aritic Desk is designed for effective customer service, where customers can raise tickets regarding their issues which customer service teams will resolve. It comes with real-time chat support and social integrations. Aritic Desk makes customer servi...
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AzureDesk
By AzureDesk
AzureDesk is a robust helpdesk solution featuring ticket management, email integration, data reporting, a self-service portal, and more.
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B-kin CRM
By B-kin
B-kin CRM is an entry-level on-demand CRM solution that includes email marketing and help desk capabilities.
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C2 ATOM
By C2 Enterprise
C2 ATOM is web-based service desk software, designed for helping IT support, customer service, project development teams and managed service providers.
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Cayzu
By Cayzu
Cayzu is a cloud-based helpdesk software solution designed to manage customer service for small and medium sized businesses.
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ClickDesk
By ClickDesk
ClickDesk offers live chat and help desk software designed to improve customer support and sales. A combination of live chat, help desk, voice and video conference tools, ClickDesk enables users to answer questions from web visitors instantly from de...
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ConnectWise Control
By ConnectWise
ConnectWise Control is a lightning-fast, secure remote control solution. ConnectWise Control comes in two versions: Support, with full remote control capabilities designed for help-desk style services, delivering on-demand remote issue resolution any...
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Conversocial
By Conversocial
Conversocial is an enterprise-class platform designed to help companies adopt a "Social First" methodology in their customer service operation.
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Deskero
By Deskero
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
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DoneDone
By DoneDone
DoneDone is an easy-to-use online issue tracker for business project teams, software developer teams or client support. The DoneDone dashboard is the key to its popularity, a simple, no frills visual display that shows a list of issues, who is assign...
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management, providing critical visibility and leverage to save time, money, and drive revenue. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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