Help Desk: Ticketing System

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Definition

Help Desk Ticketing System tracks customer issues using an automatically generated sequential ID number, a Ticket Number, which customers and help desk agents refer to throughout the "open" phase of the support ticket.

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Products

By Appian
Appian Case Management combines service requests with content management, document share, social and analytics to provide a powerful, scalable all-in-one system accessible from any device. Intuitive user interface promotes greater adoption of case ma...
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By Aritic
Aritic Desk is designed for effective customer service, where customers can raise tickets regarding their issues which customer service teams will resolve. It comes with real-time chat support and social integrations. Aritic Desk makes customer servi...
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AzureDesk is a robust helpdesk solution featuring ticket management, email integration, data reporting, a self-service portal, and more.
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By B-kin
B-kin CRM is an entry-level on-demand CRM solution that includes email marketing and help desk capabilities.
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C2 ATOM is web-based service desk software, designed for helping IT support, customer service, project development teams and managed service providers.
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By Cayzu
Cayzu is a cloud-based helpdesk software solution designed to manage customer service for small and medium sized businesses.
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ClickDesk offers live chat and help desk software designed to improve customer support and sales. A combination of live chat, help desk, voice and video conference tools, ClickDesk enables users to answer questions from web visitors instantly from de...
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Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
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LiveHelpNow's Email Ticketing Platform enables agents to resolve tickets faster, smarter and without confusion.
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Fortifi Support offers live chat and help desk ticketing system designed to help you provide round the clock support for your clients. Simplify and automate repetitive work whilst collecting the full customer history through integration with Fort...
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