Help Desk: Ticketing System

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Definition

Help Desk Ticketing System tracks customer issues using an automatically generated sequential ID number, a Ticket Number, which customers and help desk agents refer to throughout the "open" phase of the support ticket.

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Products

By Appian
Appian Case Management combines service requests with content management, document share, social and analytics to provide a powerful, scalable all-in-one system accessible from any device. Intuitive user interface promotes greater adoption of case ma...
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By B-kin
B-kin CRM is an entry-level on-demand CRM solution that includes email marketing and help desk capabilities.
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ClickDesk offers live chat and help desk software designed to improve customer support and sales. A combination of live chat, help desk, voice and video conference tools, ClickDesk enables users to answer questions from web visitors instantly from de...
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Fortifi Support offers live chat and help desk ticketing system designed to help you provide round the clock support for your clients. Simplify and automate repetitive work whilst collecting the full customer history through integration with Fort...
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Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
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By Groove
Groove offers simple online help desk software for SaaS-based platforms and ecommerce businesses. The ticketing and knowledge-based software seeks to provide superior customer service using a Reports dashboard that tracks metrics that matter. The das...
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HappyFox is a live chat software solution for customer support.
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HarePoint HelpDesk for SharePoint is a ready-made customer support system for internet and intranet sites based on the SharePoint platform. This solution allows you to create an efficient system for processing incoming support requests. The most outs...
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HelpOnClick Live Chat is a powerful solution that connects business owners with their website visitors. Website owners report 35% increase in sales after they installed HelpOnClick. It's free to start and easy to set up. Internet connection and a...
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Helpshift is a support platform for mobile and web that helps users to proactively support and engage customers. With Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the proces...
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