Help Desk: Ticketing System

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Definition

Help Desk Ticketing System tracks customer issues using an automatically generated sequential ID number, a Ticket Number, which customers and help desk agents refer to throughout the "open" phase of the support ticket.

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Products

By Appian
Appian Case Management combines service requests with content management, document share, social and analytics to provide a powerful, scalable all-in-one system accessible from any device. Intuitive user interface promotes greater adoption of case ma...
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By Aritic
Aritic Desk is designed for effective customer service, where customers can raise tickets regarding their issues which customer service teams will resolve. It comes with real-time chat support and social integrations. Aritic Desk makes customer servi...
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AzureDesk is a robust helpdesk solution featuring ticket management, email integration, data reporting, a self-service portal, and more.
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By B-kin
B-kin CRM is an entry-level on-demand CRM solution that includes email marketing and help desk capabilities.
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C2 ATOM is web-based service desk software, designed for helping IT support, customer service, project development teams and managed service providers.
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By Cayzu
Cayzu is a cloud-based helpdesk software solution designed to manage customer service for small and medium sized businesses.
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ClickDesk offers live chat and help desk software designed to improve customer support and sales. A combination of live chat, help desk, voice and video conference tools, ClickDesk enables users to answer questions from web visitors instantly from de...
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ConnectWise Control is a lightning-fast, secure remote control solution. ConnectWise Control comes in two versions: Support, with full remote control capabilities designed for help-desk style services, delivering on-demand remote issue resolution any...
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Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
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DoneDone is an easy-to-use online issue tracker for business project teams, software developer teams or client support. The DoneDone dashboard is the key to its popularity, a simple, no frills visual display that shows a list of issues, who is assign...
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