Customer Service & Support

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Definition

Customer Service & Support tools include knowledge bases, ticketing systems, interactive Q & A software platforms, live chat, mobile messaging, call center software and service contract administration platforms. (See also Contact Center Systems & Administration)

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Subcategories

Products

Acquire is an an all-in-one customer service platform that offers everything you need to support your digital customer service operation. Record every single customer interaction and respond instantly in Acquire Unifed View. Track all customer intera...
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By Akio
Akio Unified Interaction Center provides the mid-sized to large enterprise with functionality to engage, manage and support the customer base on all fronts. The platform supports call, email, chat, even FAX and letters.
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Answerbase allows customers to add a Q&A community on their website, enabling companies to facilitate the creation and distribution of valuable content demanded by their target audience.
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AnswerCart help companies build modern, intuitive & elegant community forums on their website. We have reimagined how community forums should look like & have included some really cool features like personalized home pages, advance editor, gamificati...
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AnswerDash is a self-service sales and support knowledge base that uses a Predictive Q&A Engine to display the right product or service information. The platform has effectively reduced the number of support tickets for busy service organizations. An...
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By Aritic
Aritic Desk is designed for effective customer service, where customers can raise tickets regarding their issues which customer service teams will resolve. It comes with real-time chat support and social integrations. Aritic Desk makes customer servi...
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By Audian
Audian’s Hosted Voice telecom solution for businesses enables users to leverage phone servers in the cloud with enterprise-grade security, efficiency and speed without expensive hardware at your location. The feature Dimensions provides cost-effectiv...
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AzureDesk is a robust helpdesk solution featuring ticket management, email integration, data reporting, a self-service portal, and more.
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By B-kin
B-kin CRM is an entry-level on-demand CRM solution that includes email marketing and help desk capabilities.
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Boostopia is a support intelligence platform for support managers. Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. Boostopia helps you easily identify and act on the biggest opportunities t...
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