Customer Service & Support

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Definition

Customer Service & Support tools include knowledge bases, ticketing systems, interactive Q & A software platforms, live chat, mobile messaging, call center software and service contract administration platforms. (See also Contact Center Systems & Administration)

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Subcategories

Products

By Akio
Akio Unified Interaction Center provides the mid-sized to large enterprise with functionality to engage, manage and support the customer base on all fronts. The platform supports call, email, chat, even FAX and letters.
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Answerbase allows customers to add a Q&A community on their website, enabling companies to facilitate the creation and distribution of valuable content demanded by their target audience.
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AnswerCart help companies build modern, intuitive & elegant community forums on their website. We have reimagined how community forums should look like & have included some really cool features like personalized home pages, advance editor, gamif...
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AnswerDash is a self-service sales and support knowledge base that uses a Predictive Q&A Engine to display the right product or service information. The platform has effectively reduced the number of support tickets for busy service organizations. An...
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By Appian
Appian Case Management combines service requests with content management, document share, social and analytics to provide a powerful, scalable all-in-one system accessible from any device. Intuitive user interface promotes greater adoption of case ma...
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By Aritic
Aritic Desk is designed for effective customer service, where customers can raise tickets regarding their issues which customer service teams will resolve. It comes with real-time chat support and social integrations. Aritic Desk makes customer servi...
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AzureDesk is a robust helpdesk solution featuring ticket management, email integration, data reporting, a self-service portal, and more.
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By B-kin
B-kin CRM is an entry-level on-demand CRM solution that includes email marketing and help desk capabilities.
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C2 ATOM is web-based service desk software, designed for helping IT support, customer service, project development teams and managed service providers.
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