Customer Service & Support

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Definition

Customer Service & Support tools include knowledge bases, ticketing systems, interactive Q & A software platforms, live chat, mobile messaging, call center software and service contract administration platforms. (See also Contact Center Systems & Administration)

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Products

By Akio
Akio Unified Interaction Center provides the mid-sized to large enterprise with functionality to engage, manage and support the customer base on all fronts. The platform supports call, email, chat, even FAX and letters.
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AnswerCart help companies build modern, intuitive & elegant community forums on their website. We have reimagined how community forums should look like & have included some really cool features like personalized home pages, advance editor, gamif...
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AnswerDash is a self-service sales and support knowledge base that uses a Predictive Q&A Engine to display the right product or service information. The platform has effectively reduced the number of support tickets for busy service organizations. An...
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By Appian
Appian Case Management combines service requests with content management, document share, social and analytics to provide a powerful, scalable all-in-one system accessible from any device. Intuitive user interface promotes greater adoption of case ma...
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By B-kin
B-kin CRM is an entry-level on-demand CRM solution that includes email marketing and help desk capabilities.
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ClickDesk offers live chat and help desk software designed to improve customer support and sales. A combination of live chat, help desk, voice and video conference tools, ClickDesk enables users to answer questions from web visitors instantly from de...
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Coaching by Microsoft Labs is an employee coaching tool that enables organizations using Dynamics 365 to make contextual Knowledge Articles easily accessible. Coaching improves the productivity of employees, and reduces one-to-one coaching needs for...
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CROWDS is a social media tool for customer support that uses brand advocates, known as "Crowd Experts," to answer customer support questions via social media conversations.
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Customer Assistant Website (CAW) is a customer service solution that enables users to share account data with customers and manage billing all within one easy to use web interface.
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Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
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