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Customer Service & Support

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Definition

Customer Service & Support tools include knowledge bases, ticketing systems, interactive Q & A software platforms, live chat, mobile messaging, call center software and service contract administration platforms. (See also Contact Center Systems & Administration)

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Subcategories

Community Product Support

Customer Returns

Customer Service

Help Desk: Call Center Platforms

Help Desk: Ticketing System

Knowledge Bases & FAQ Generators

Products

Acquire
By Acquire
Acquire is an an all-in-one customer service platform that offers everything you need to support your digital customer service operation. Record every single customer interaction and respond instantly in Acquire Unifed View. Track all customer intera...
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Agent App
By Factoreal
Agent App provides a new level of support to businesses in their customers’ acquisition and retention strategy via WhatsApp Business and the company website. The Factoreal Agent App provides powerful chat routing capabilities to satisfy business rout...
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AgentGPT
By Level AI
AgentGPT is a secure, omniscient generative AI system for customer service teams, trained on a client’s proprietary customer conversational data. It helps agents successfully handle even the most complex questions, stepping in to answer what can’t be...
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Akio Unified Interaction Center
By Akio
Akio Unified Interaction Center provides the mid-sized to large enterprise with functionality to engage, manage and support the customer base on all fronts. The platform supports call, email, chat, even FAX and letters.
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Answerbase
By Answerbase
Answerbase allows customers to add a Q&A community on their website, enabling companies to facilitate the creation and distribution of valuable content demanded by their target audience.
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AnswerCart
By AnswerCart
AnswerCart help companies build modern, intuitive & elegant community forums on their website. We have reimagined how community forums should look like & have included some really cool features like personalized home pages, advance editor, gamificati...
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AnswerDash
By AnswerDash
AnswerDash is a self-service sales and support knowledge base that uses a Predictive Q&A Engine to display the right product or service information. The platform has effectively reduced the number of support tickets for busy service organizations. An...
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Aritic Desk
By Aritic
Aritic Desk is designed for effective customer service, where customers can raise tickets regarding their issues which customer service teams will resolve. It comes with real-time chat support and social integrations. Aritic Desk makes customer servi...
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Audian’s Hosted Voice
By Audian
Audian’s Hosted Voice telecom solution for businesses enables users to leverage phone servers in the cloud with enterprise-grade security, efficiency and speed without expensive hardware at your location. The feature Dimensions provides cost-effectiv...
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Automation Anywhere for Contact Centers
By Automation Anywhere
Automation Anywhere for Contact Centers is a cloud-native automation solution that enables agents to become more efficient in finding, retrieving, and updating information, as well as executing client transactions quickly and accurately to speed deli...
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