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Customer Service

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Definition

Customer Service Platforms enable brands to support their customers' needs while creating a unified experience across entry points. Unified customer experience tools in this category may serve customers on email, chat, phone, SMS and other entry points. 

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Products

Agent App
By Factoreal
Agent App provides a new level of support to businesses in their customers’ acquisition and retention strategy via WhatsApp Business and the company website. The Factoreal Agent App provides powerful chat routing capabilities to satisfy business rout...
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AgentGPT
By Level AI
AgentGPT is a secure, omniscient generative AI system for customer service teams, trained on a client’s proprietary customer conversational data. It helps agents successfully handle even the most complex questions, stepping in to answer what can’t be...
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Boostopia
By Boostopia
Boostopia is a support intelligence platform for support managers. Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. Boostopia helps you easily identify and act on the biggest opportunities t...
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Botup by 500apps
By Botup by 500apps
Botup by 500apps is the best chatbot software that helps build chatbots for your business on Facebook, Slack, WhatsApp, and more. With Seamless engagement, build long-lasting relationships with users around the globe by making meaningful interactions...
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Contacto by Plivo
By Plivo
Contacto by Plivo is a customer service platform with built-in support for chat, calls, social, and messaging. Create customer journeys with drag-and-drop flexibility across channels and deploy automation to handle repetitive questions. At-a-glance a...
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Dixa
By Dixa
Dixa is customer service software that creates one unified customer experience on email, chat & phone and eliminates the chaos caused by using separate systems.
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e-bot7
By e-bot7
E-bot7 is a simple and easy-to-use conversational AI platform for managing all of your customer communications in one place.
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Easemob
By Easemob
EaseMob is a PaaS-based platform that allows developers to integrate instant messaging, voice, and data services to their apps.
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eGain Knowledge Hub™
By eGain
eGain Knowledge Hub™ is knowledge management software that guarantees quality customer service by infusing your customer service agents with knowledge. By providing agents and other users a range of ways to get to information from the common knowledg...
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Giva Service Management Suite
By Giva
Giva Service Management Suite consists of modules including a help desk, customer service, knowledge manager, asset manager, service desk, and change manager.
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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