Customer Service

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Definition

Customer Service Platforms enable brands to support their customers' needs while creating a unified experience across entry points. Unified customer experience tools in this category may serve customers on email, chat, phone, SMS and other entry points. 

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Products

Boostopia is a support intelligence platform for support managers. Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. Boostopia helps you easily identify and act on the biggest opportunities t...
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Botup by 500apps is the best chatbot software that helps build chatbots for your business on Facebook, Slack, WhatsApp, and more. With Seamless engagement, build long-lasting relationships with users around the globe by making meaningful interactions...
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By Dixa
Dixa is customer service software that creates one unified customer experience on email, chat & phone and eliminates the chaos caused by using separate systems.
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By e-bot7
E-bot7 is a simple and easy-to-use conversational AI platform for managing all of your customer communications in one place.
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EaseMob is a PaaS-based platform that allows developers to integrate instant messaging, voice, and data services to their apps.
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By Giva
Giva Service Management Suite consists of modules including a help desk, customer service, knowledge manager, asset manager, service desk, and change manager.
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Helpwise Shared Inbox provides separate logins for the same business email hence allowing you to easily share the workload, assign emails to the right people, implement automation around your email workflow and easily track the performance & other me...
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By Hiver
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full fledged help desk, built...
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Jira Service Management, the next generation of Jira Service Desk, empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service...
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Kapture One Suite offers a contact center, service center, and field service on a single platform. Use Kapture One Suite to transform your customer support and let your customers reach out to you on the channels they prefer. Phone, chat, email, socia...
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