Customer Service

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Definition

Customer Service Platforms enable brands to support their customers' needs while creating a unified experience across entry points. Unified customer experience tools in this category may serve customers on email, chat, phone, SMS and other entry points. 

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Products

Boostopia is a support intelligence platform for support managers. Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. Boostopia helps you easily identify and act on the biggest opportunities t...
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By Dixa
Dixa is customer service software that creates one unified customer experience on email, chat & phone and eliminates the chaos caused by using separate systems.
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By Giva
Giva Service Management Suite consists of modules including a help desk, customer service, knowledge manager, asset manager, service desk, and change manager.
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Helpwise Shared Inbox provides separate logins for the same business email hence allowing you to easily share the workload, assign emails to the right people, implement automation around your email workflow and easily track the performance & other me...
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By Hiver
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full fledged help desk, built...
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Kapture One Suite offers a contact center, service center, and field service on a single platform. Use Kapture One Suite to transform your customer support and let your customers reach out to you on the channels they prefer. Phone, chat, email, socia...
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Mindsay Customer Service Automation enables marketers cut to response times and provide better customer service experiences with AI-powered process automation. Mindsay bots work to resolve and route customer requests so customers get the help they ne...
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OneDesk's help desk software allows you to easily support your customers & end-users. Capture, respond-to, and manage customer support tickets, emails, service-requests, projects, and other customer interactions.
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Sentiment is a customer service messaging platform. It includes a unified inbox, group channel management, automatic routing & classification, canned responses, and more.
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Service Cloud introduces a personalized support and self-service platform that integrates with the powerful Salesforce platform. Support agents can bring customer problems to resolution faster through a suite of features that lets them support custom...
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