Customer Service

< Back to category

Definition

Customer Service Platforms enable brands to support their customers' needs while creating a unified experience across entry points. Unified customer experience tools in this category may serve customers on email, chat, phone, SMS and other entry points. 

Contribute to this definition

Products

Boostopia is a support intelligence platform for support managers. Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. Boostopia helps you easily identify and act on the biggest opportunities t...
  Compare
By Dixa
Dixa is customer service software that creates one unified customer experience on email, chat & phone and eliminates the chaos caused by using separate systems.
  Compare
By Giva
Giva Service Management Suite consists of modules including a help desk, customer service, knowledge manager, asset manager, service desk, and change manager.
  Compare
By Womply
Womply Insights is a complete software-as-a-service (SaaS) suite that helps small businesses boost their reputations, engage their customers, and monitor their businesses.
  Compare
Kapture One Suite offers a contact center, service center, and field service on a single platform. Use Kapture One Suite to transform your customer support and let your customers reach out to you on the channels they prefer. Phone, chat, email, socia...
  Compare
Sentiment is a customer service messaging platform. It includes a unified inbox, group channel management, automatic routing & classification, canned responses, and more.
  Compare
Service Cloud introduces a personalized support and self-service platform that integrates with the powerful Salesforce platform. Support agents can bring customer problems to resolution faster through a suite of features that lets them support custom...
  Compare
Stella Metrics enables users to capture actionable insights into service and operational performance by leveraging thousands of shopping analysts around the country.
  Compare
Zinrelo is a modern-day, enterprise grade loyalty rewards platform that enables businesses to launch a custom rewards program for their users. Zinrelo customers see an 80% increase in repeat sales, a 50% improvement in profitability and 2.4X per-cust...
  Compare
Finding more products...