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Product Overview
Presenting the quirkiest penguin from the chatbot maker’s family
And drumroll 🥁
BotPenguin!
BotPenguin makes sure that you engage your customers and visitors all the time with that awesome live chat, one-click integrations, and a mighty unified inbox to get all the queries.
Train the generative AI bot on your data & turn it into an all-knowing assistant through web & URL scraping, uploading FAQs PDF files, and previous chats import.
Get those ChatGPT-powered bots working within 2 minutes on WhatsApp, Facebook, Instagram, Telegram, MS Teams, or your Website, or Mobile Apps for a true omnichannel experience. Generate leads like a pro, support your customers,schedule appointments with ease.
Automate your chatbot marketing to the next level with drip & broadcast campaigns or bulk messages. Or provide round-the-clock service in customers’ language with auto-translation.
Make your bot more powerful with 80+ integrations including, Hubspot, Salesforce, Simplybook, and Google Calendar. Got custom tools to connect? Simply, ask and ye shall receive.
The chatbot is blessed with NLP and conversational AI, ensuring contextual interactions. Plus, we've made implementation a breeze with no development time or setup costs
BotPenguin is a versatile platform for the ease of creation and management of chatbots. It helps in automating customer interaction, smoothening various processes—like lead generation—and provides seamless support with its customized chatbot solutions. Business owners have insight into user behavior through the inbuilt analytics, which helps further enrich their services. BotPenguin is very easily integrated into multiple platforms, ensuring continuity among the channels of communication. It is also aided by regular updates and robust support, making it a comprehensive package for engagement enhancement and improvement in operational efficiencies.
Live Chat, Omni-channel Messaging Platform, Native API integrations, WhatsApp Chatbot
Credit Card Not Required
No Auto subscribe after free trial
Trial Period: Lifetime Free
Learn More →Your data is safe with GDPR compliant BotPenguin <br/> AI powered BotPenguin understands that your privacy is paramount, it values and protects your data. BotPenguin is GDPR complaint to meet international standards of data privacy. It follows strict guidelines and policies to safeguard collected data through lead generation and customer support. <br/> <br/> 1. WHAT IS GDPR? <br/> The General Data Protection Regulation (GDPR) is a European privacy law which was enforced on May 25, 2018. The GDPR applies to all organizations established in the EU and to organizations, whether or not established in the EU, that process the personal data of EU data subjects in connection with either the offering of goods or services to data subjects in the EU or the monitoring of behavior that takes place within the EU. Personal data is any information relating to an identified or identifiable natural person. <br/> <br/> 2. SERVICES WE USE ARE GDPR COMPLIANT <br/> We use the following services which are all GDPR Compliant. <br/> <br/> 1. Amazon AWS Services https://aws.amazon.com/blogs/security/all-aws-services-gdpr-ready/ <br/> <br/> 2. Stripe Payment https://stripe.com/guides/general-data-protection-regulation <br/> <br/> 3. WHAT INFORMATION WE STORE OF USER? <br/> BOTPENGUIN CUSTOMERS: <br/> <br/> Email <br/> Password <br/> Stripe Payment Info <br/> BOT USERS: <br/> <br/> Facebook Scoped ID <br/> First Name <br/> Last Name <br/> Profile Picture URL <br/> Locale Code <br/> Gender <br/> Timezone <br/> 4. HOW WE USE THIS PERSONAL INFORMATION? <br/> We use Bot users’ information to send them messages on behalf of BotPenguin’s customers and display users on BotPenguin Live Chat feature. <br/> <br/> On behalf of BotPenguin customers we use their information to send email alerts about leads, etc and marketing materials and users can also unsubscribe or stop these emails. We also send emails when the user requests human help through the chatbot. We do not store any sort of credit card information and we use Stripe for the payroll which is GDPR compliant platform. <br/> <br/> 5. ALLOW USERS TO DELETE PERSONAL DATA? <br/> We allow users to deactivate their account. Deactivation acts as soft delete and allows users to come back and restore their account in case they decide to do so. But if they want us to completely remove information they can contact us via email at (support@botpenguin.com) and we will completely delete the user’s information from our systems. We do not directly remove the user’s information because we have had several instances when users inadvertently deleted their information and their information became unrecoverable. <br/> <br/> Bot users’ data is automatically deleted after 90 days. In case BotPenguin customers want to download the data they can download it in form on excel. <br/> <br/> 6. HOW TO MAKE YOUR BOT GDPR COMPLIANT? <br/> It’s pretty simple. <br/> <br/> Document a consent: Just add a Yes/No question to your current bot, using Multi Choice, asking them if they would be happy to receive email updates. For example: “Shall we send you the latest updates?” or “To serve you better, we will save the data that you input to us. Are you ok with this?”. <br/> <br/> Giving your user the data: If your user requests you to share the data that you collected from them, you can share the email notification that you received from us. It contains everything we have collected about that particular user. Or you can goto the Inbox section and find this record, select it (tick in the first column) and download it. <br/> <br/> Deleting the data of your user: If your users ask you to delete their data, then you can goto the Inbox section, find this record, select it (tick in the first column) and press the Delete button. The data will be deleted permanently and it cannot be retrieved. <br/> <br/> 7. SERVER LOGS: <br/> We maintain the server logs received from facebook, for debugging issues and improving the performance for chatbots and our platform. We also store the IP Address of the Website on which the chatbot is attached, against a particular bot user, so we can check whether the user is online or not and we can show it on Live Chat Feature. <br/> <br/> 8. PRIVACY POLICY: <br/> You can review our privacy policy at following url: <br/> <br/> https://botpenguin.com/privacy-policy
https://botpenguin.com/gdpr/Just Start and Go
Some technical expertise required
Instant
Email, Live Chat, Telephone, Video/Text Resources
Marketing Function Automation, Channel Marketing, Customer Acquisition
For Use ByCompany Type B2B, B2C, NPO, GOV, AGN, CST, CMA
Company Size Any size
Geographic Scope Multi-national
Market/Industry Specialization No market specialization
Startup Friendly Yes
Current / Past Customers Woodland, Punjab Agro, Five Rivers, Logitech, Balenciaga, Apollo Tyres, Cipla, University Of Guatemala
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