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Knowledge Bases & FAQ Generators

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Definition

Knowledge Bases provide marketing departments with the ability to put how-to-guides, product information and Frequently Asked Questions (FAQs) on the screen of any customer, shaping questions directly from customers. An FAQ Generator allows brands to use predictive question-and-answer software to resolve customer queries, with the end result being customer satisfaction and fewer customer-driven support tickets.

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Products

Answerbase
By Answerbase
Answerbase allows customers to add a Q&A community on their website, enabling companies to facilitate the creation and distribution of valuable content demanded by their target audience.
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AnswerCart
By AnswerCart
AnswerCart help companies build modern, intuitive & elegant community forums on their website. We have reimagined how community forums should look like & have included some really cool features like personalized home pages, advance editor, gamificati...
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AnswerDash
By AnswerDash
AnswerDash is a self-service sales and support knowledge base that uses a Predictive Q&A Engine to display the right product or service information. The platform has effectively reduced the number of support tickets for busy service organizations. An...
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Awesome Support
By Awesome Support
Awesome Support is a helpdesk and support WordPress plugin that makes Customer Support a breeze from within your WordPress site.
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BlueCamroo Support
By BlueCamroo
It is well known that keeping a customer is much easier than acquiring a new one, which is why having a structured customer support system is crucial for any business. BlueCamroo Support users gain access to a world-class ticketing system to quick...
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Customer Assistant Website
By Real Green Systems
Customer Assistant Website (CAW) is a customer service solution that enables users to share account data with customers and manage billing all within one easy to use web interface.
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DeepSights™
By Market Logic Software
DeepSights™ is an AI Assistant product trained to answer business questions about market research and intelligence. DeepSights is specifically designed to place trusted corporate market insights at the fingertips of decision-makers across the enterpr...
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Document360
By Document360
Document360 is a SaaS-based Knowledge Base Software started in the year 2017. It is a knowledge base creation platform that lets you create, collaborate and publish a self-service knowledge base portal for internal users and customers.
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Elevio
By Elevio
Elevio offers a proactive customer support platform that reduces support load for sites by delivering the relevant help they need when and where they need it. Elevio combines the following into one easy-to-use platform: knowledge base, support system...
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Enterprise Complaint Management
By Equiniti Charter
Enterprise Complaint Management offers a customer service software suite that lets users implement a company-wide approach to managing customer complaints and feedback. It allows clients to consistently capture all forms of customer feedback with un...
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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