Knowledge Bases & FAQ Generators

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Definition

Knowledge Bases provide marketing departments with the ability to put how-to-guides, product information and Frequently Asked Questions (FAQs) on the screen of any customer, shaping questions directly from customers. An FAQ Generator allows brands to use predictive question-and-answer software to resolve customer queries, with the end result being customer satisfaction and fewer customer-driven support tickets.

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Products

AnswerCart help companies build modern, intuitive & elegant community forums on their website. We have reimagined how community forums should look like & have included some really cool features like personalized home pages, advance editor, gamif...
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AnswerDash is a self-service sales and support knowledge base that uses a Predictive Q&A Engine to display the right product or service information. The platform has effectively reduced the number of support tickets for busy service organizations. An...
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Coaching by Microsoft Labs is an employee coaching tool that enables organizations using Dynamics 365 to make contextual Knowledge Articles easily accessible. Coaching improves the productivity of employees, and reduces one-to-one coaching needs for...
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CROWDS is a social media tool for customer support that uses brand advocates, known as "Crowd Experts," to answer customer support questions via social media conversations.
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Customer Assistant Website (CAW) is a customer service solution that enables users to share account data with customers and manage billing all within one easy to use web interface.
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Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
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By Elevio
Elevio offers a proactive customer support platform that reduces support load for sites by delivering the relevant help they need when and where they need it. Elevio combines the following into one easy-to-use platform: knowledge base, support system...
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Enterprise Complaint Management offers a customer service software suite that lets users implement a company-wide approach to managing customer complaints and feedback. It allows clients to consistently capture all forms of customer feedback with un...
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Feedbackstr is an enterprise feedback management system targeting large companies, chains and franchises that measures both employee and customer satisfaction.
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By FICO
FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help o...
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