Agent App provides a new level of support to businesses in their customers’ acquisition and retention strategy via WhatsApp Business and the company website. The Factoreal Agent App provides powerful chat routing capabilities to satisfy business routing needs, ensuring visitor chats are always directed to suitable agents, leading to an improved customer service experience.

Factoreal is an omnichannel automation platform designed to help marketers from the ground up with features like email automation, Facebook, Instagram and Twitter postings, social ads, landing pages and forms, website tracking, customer journey automation, ML-driven insights and an audience builder. Marketers are given the ability to manage more social accounts with fewer touchpoints and more control all from within Factoreal’s marketing automation hub.