Help Desk: Call Center Platforms

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Definition

Call Center Platforms make the task of servicing a customer more efficient . Programs may include CRM systems, product knowledge bases, inbound call routing technology and call detail records, live chat, and email that integrates with CRM and/or Ticketing systems. (See also Contact Center Systems & Operation)

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Products

Acquire is an an all-in-one customer service platform that offers everything you need to support your digital customer service operation. Record every single customer interaction and respond instantly in Acquire Unifed View. Track all customer intera...
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By Akio
Akio Unified Interaction Center provides the mid-sized to large enterprise with functionality to engage, manage and support the customer base on all fronts. The platform supports call, email, chat, even FAX and letters.
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By Audian
Audian’s Hosted Voice telecom solution for businesses enables users to leverage phone servers in the cloud with enterprise-grade security, efficiency and speed without expensive hardware at your location. The feature Dimensions provides cost-effectiv...
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Call Tracker a mobile app that enables sales teams to transfer data from smartphone into the CRM of choice. It will to record calls, track their duration, add user comments, create rules for tracking, add voice notes.
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ClickDesk offers live chat and help desk software designed to improve customer support and sales. A combination of live chat, help desk, voice and video conference tools, ClickDesk enables users to answer questions from web visitors instantly from de...
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By Cisco
Cisco Contact Center Solutions is a platform combining customer data and call center solutions. Cisco offers solutions for small, midsize, and large contact centers, on-premises, hosted or in the cloud.
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Doorbell is an app that gathers user feedback. Simple to use. Available on all platforms (web, iOS, Android).
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By eGain
eGain Cobrowse enables agents to provide high-value, live collaboration options to online customers and prospects. It gives the company the ability to deliver real-time assistance and convert site visitors into profitable, long-term customers. Design...
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Emotibot AI Contact Center (AICC) is a call center platform equipped with the capabilities of full-duplex voice recognition, voice emotion, dialogue system with contextual and multi-turn capabilities, real-time knowledge recommendation for CSR, and a...
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By Gladly
Gladly is a customer service platform with Payments for messaging channels. With Gladly empowers agents with a modern messaging interface, giving them the ability to communicate across channels.
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