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Help Desk: Call Center Platforms

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Definition

Call Center Platforms make the task of servicing a customer more efficient . Programs may include CRM systems, product knowledge bases, inbound call routing technology and call detail records, live chat, and email that integrates with CRM and/or Ticketing systems. (See also Contact Center Systems & Operation)

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Products

Acquire
By Acquire
Acquire is an an all-in-one customer service platform that offers everything you need to support your digital customer service operation. Record every single customer interaction and respond instantly in Acquire Unifed View. Track all customer intera...
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Akio Unified Interaction Center
By Akio
Akio Unified Interaction Center provides the mid-sized to large enterprise with functionality to engage, manage and support the customer base on all fronts. The platform supports call, email, chat, even FAX and letters.
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Audian’s Hosted Voice
By Audian
Audian’s Hosted Voice telecom solution for businesses enables users to leverage phone servers in the cloud with enterprise-grade security, efficiency and speed without expensive hardware at your location. The feature Dimensions provides cost-effectiv...
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Automation Anywhere for Contact Centers
By Automation Anywhere
Automation Anywhere for Contact Centers is a cloud-native automation solution that enables agents to become more efficient in finding, retrieving, and updating information, as well as executing client transactions quickly and accurately to speed deli...
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Botup by 500apps
By Botup by 500apps
Botup by 500apps is the best chatbot software that helps build chatbots for your business on Facebook, Slack, WhatsApp, and more. With Seamless engagement, build long-lasting relationships with users around the globe by making meaningful interactions...
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Call Tracker
By MagneticOne MobileWorks
Call Tracker a mobile app that enables sales teams to transfer data from smartphone into the CRM of choice. It will to record calls, track their duration, add user comments, create rules for tracking, add voice notes.
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ClickDesk
By ClickDesk
ClickDesk offers live chat and help desk software designed to improve customer support and sales. A combination of live chat, help desk, voice and video conference tools, ClickDesk enables users to answer questions from web visitors instantly from de...
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Contact Center Solutions
By Cisco
Cisco Contact Center Solutions is a platform combining customer data and call center solutions. Cisco offers solutions for small, midsize, and large contact centers, on-premises, hosted or in the cloud.
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CRMate
By Fujitsu
CRMate is an application service that can collect and share various information, including inquiry management at call centers. You can search for various information, and input and manage achievements, progress, and history. You can change the screen...
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Doorbell
By Doorbell
Doorbell is an app that gathers user feedback. Simple to use. Available on all platforms (web, iOS, Android).
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