Help Desk: Call Center Platforms

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Definition

Call Center Platforms make more efficient the task of servicing a customer. Programs may include CRM systems, product knowledge bases, inbound call routing technology and call detail records, live chat, email that integrates with CRM and/or Ticketing systems. (See also Contact Center Systems & Operation)

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Products

By Akio
Akio Unified Interaction Center provides the mid-sized to large enterprise with functionality to engage, manage and support the customer base on all fronts. The platform supports call, email, chat, even FAX and letters.
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ClickDesk offers live chat and help desk software designed to improve customer support and sales. A combination of live chat, help desk, voice and video conference tools, ClickDesk enables users to answer questions from web visitors instantly from de...
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By eGain
eGain Cobrowse enables agents to provide high-value, live collaboration options to online customers and prospects. It gives the company the ability to deliver real-time assistance and convert site visitors into profitable, long-term customers. Design...
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By Gladly
Gladly is a customer service solution. With Gladly, agents are empowered to be naturally productive, with a modern messaging interface that gives them the ability to communicate across channels. So customers feel known and cared for every time.
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GoToAssist by LogMeIn is a remote support platform. Both your customers and your technicians can share their screen and give keyboard and mouse control. Securely send and receive files in a live or unattended support session, which is useful for appl...
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GoToAssist Seeit makes it simple to help anyone with anything. Log in from any device and launch a live video support session in seconds. Capture the audio, video and snapshots from your sessions in a simple click.
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Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email.
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HelpMaster is a feature-rich, affordable help desk software solution that gives any business the ability to log, track, manage, automate and escalate customer support issues.
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Helpshift is a support platform for mobile and web that helps users to proactively support and engage customers. With Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the proces...
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i-Sight is a highly configurable case management platform that includes investigation, incident reporting, service and complaints, quality and corrective actions, as well as call tracking and help desk.
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