Help Desk: Call Center Platforms

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Definition

Call Center Platforms make more efficient the task of servicing a customer. Programs may include CRM systems, product knowledge bases, inbound call routing technology and call detail records, live chat, email that integrates with CRM and/or Ticketing systems. (See also Contact Center Systems & Operation)

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Products

By Akio
Akio Unified Interaction Center provides the mid-sized to large enterprise with functionality to engage, manage and support the customer base on all fronts. The platform supports call, email, chat, even FAX and letters.
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Call Tracker a mobile app that enables sales teams to transfer data from smartphone into the CRM of choice. It will to record calls, track their duration, add user comments, create rules for tracking, add voice notes.
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ClickDesk offers live chat and help desk software designed to improve customer support and sales. A combination of live chat, help desk, voice and video conference tools, ClickDesk enables users to answer questions from web visitors instantly from de...
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By Cisco
Cisco Contact Center Solutions is a platform combining customer data and call center solutions. Cisco offers solutions for small, midsize, and large contact centers, on-premises, hosted or in the cloud.
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Doorbell is an app that gathers user feedback. Simple to use. Available on all platforms (web, iOS, Android).
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By eGain
eGain Cobrowse enables agents to provide high-value, live collaboration options to online customers and prospects. It gives the company the ability to deliver real-time assistance and convert site visitors into profitable, long-term customers. Design...
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