Community Product Support

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Definition

Community Product Support platforms enable brands to provide trusted and transparent support to customers through online community forums. Also called peer-provided support, these tools may include public-facing user profiles, the ability to sort or surface relevant content, and create custom communities for separate products or customer profiles. 

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Products

CROWDS is a social media tool for crowdsourcing customer support. Brand advocates"Crowd Experts," are leveraged within the platform to answer customer support questions via social media conversations. The platform enables brand advocates to access co...
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There are a lot of similar services and products provided on the web. It is hard to choose between them because of their similarity and good quality. Thus, it makes it hard for merchants to stand out and attract more customers. One of the few things ...
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