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Community Product Support

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Definition

Community Product Support platforms enable brands to provide trusted and transparent support to customers through online community forums. Also called peer-provided support, these tools may include public-facing user profiles, the ability to sort or surface relevant content, and create custom communities for separate products or customer profiles. 

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Products

CROWDS
By Conversocial
CROWDS is a social media tool for crowdsourcing customer support. Brand advocates"Crowd Experts," are leveraged within the platform to answer customer support questions via social media conversations. The platform enables brand advocates to access co...
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Magento 2 Zendesk Chat Extension
By Magefan
There are a lot of similar services and products provided on the web. It is hard to choose between them because of their similarity and good quality. Thus, it makes it hard for merchants to stand out and attract more customers. One of the few things ...
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PBX+ by 500apps
By Botup by 500apps
Virtual PBX software PBX+ by 500apps can supercharge your team's efficiency with unlimited extensions, call forwarding, business hours setting, and integration with your CRM. With the ability to bring your select carriers, effortlessly automate your ...
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telbee
By telbee
telbee adds voice messaging to your website, or lets you create standalone voice recorder URLs to share via social media, podcasts, emails, QR codes and more. Visitors, customers and community can speak their mind easily when it's convenient, then ge...
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WeSupply Branded Tracking Page
By WeSupply Labs
You worked hard to convert your customer so don’t send them to a confusing third party courier page or send a generic tracking number. Strive for the premium experience they deserve! WeSupply lets you fully customize the tracking page! Pick you...
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 16,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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