CROWDS is a social media tool for crowdsourcing customer support. Brand advocates"Crowd Experts," are leveraged within the platform to answer customer support questions via social media conversations. The platform enables brand advocates to access content to aid customers with a variety of issues.
CROWDS helps customer support centers extend human, authentic service while maintaining operational organization and costs. According to Gartner, organizations integrating brand and product advocates into customer support can realize cost reductions ranging from 10% to 50%.
No technical expertise required
CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.Read more ›
Stay on top of the latest marketing technology news with our weekly newsletter.