CROWDS is a social media tool for customer support that uses brand advocates, known as "Crowd Experts," to answer customer support questions via social media conversations.
CROWDS helps customer support centers extend human, authentic service while maintaining operational organization and costs. According to Gartner, organizations integrating brand and product advocates into customer support can realize cost reductions ranging from 10% to 50%.
No technical expertise required
No Training Offered
Marketing Function Customer Acquisition, Customer Engagement and RetentionFor Use By
Company Type B2C
Company Size Large enterprise (>10,000)
Market/Industry Specialization No market specialization
Startup Friendly Yes