Ratings and Review Tools

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Definition

Ratings and Reviews are used by marketers to identify advocates, to identify customer service and product problems, and to find ways to position a product over the competition. Tools in this category allow marketers to solicit reviews from customers. Some tools may also include analytics using reviewer data, and may track the individual reviewer through the customer journey.

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Products

By RAADZ
RAADZ uses gamification to provide a test market for your ads where users are going to pay attention and put thought into their responses.
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alaTest is a free web-based tool that aggregates product reviews to help consumers make informed decisions. It uses a proprietary algorithm called alaScore to rank these reviews based on their relevance, accuracy, and reliability.
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Bazaarvoice Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop, and enables you to reach more people and influence more purchases. Collect authentic reviews and photos from your customers, create a r...
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Bazaarvoice Sampling helps you accelerate review collection and multiply conversions. Jumpstart content for new product launches and give existing products an infusion of fresh content. Reward your brand advocates—or leverage the Bazaarvoice TryIt sa...
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BirdEye is a comprehensive customer experience platform. Businesses of all sizes use BirdEye everyday to be found online through reviews, be chosen by customers with text messaging interactions, and be the best business with survey and insights tools...
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By Womply
BizShield is a 24/7 online media monitoring application that detects and alerts against any threats to your business reputation, including negative reviews, incorrect business listings, changes in your market, and competitor threats.
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By BQool
BQool Reviews is a user review management tool designed to help brand owners stay up to date about what their Amazon customers are saying. BQool collects your reviews on Amazon facilitates contact with the negative reviewer to help change your score.
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CrowdReviews is a ratings and reviews site where company products and services are ranked based on their customer reviews. The CrowdReviews algorithm takes into consideration the total number of reviews a company has received, weighting more heavily ...
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Customer Experience Index (CX Index) is an easy-to-use suite of tools that help business leaders and analysts find out how their customer experiences stack up against the competition. Based on the unique and proprietary Forrester consumer survey data...
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Engage is a platform to monitor reviews posted by customers online. Monitor reviews and user-generated content of your business for all locations across the Listings Network. Respond directly to feedback and customer generated content from within the...
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