Ratings and Review Tools

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Definition

Ratings and Reviews are used by marketers to identify advocates, to identify customer service and product problems, and to find ways to position a product over the competition. Tools in this category allow marketers to solicit reviews from customers. Some tools may also include analytics using reviewer data, and may track the individual reviewer through the customer journey.

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Products

Bazaarvoice Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop, and enables you to reach more people and influence more purchases. Collect authentic reviews and photos from your customers, create a r...
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Bazaarvoice Sampling helps you accelerate review collection and multiply conversions. Jumpstart content for new product launches and give existing products an infusion of fresh content. Reward your brand advocates—or leverage the Bazaarvoice TryIt sa...
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By Womply
BizShield is a 24/7 online media monitoring application that detects and alerts against any threats to your business reputation, including negative reviews, incorrect business listings, changes in your market, and competitor threats.
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Branding Brand launched the Branding Brand Index (BBI) as a way of measuring the shopping experiences across a retailer’s online and in-store sales channels. It's a customer-driven qualitative analysis of a brand’s eCommerce experience from the shopp...
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CrowdReviews is a ratings and reviews site where company products and services are ranked based on their customer reviews. The CrowdReviews algorithm takes into consideration the total number of reviews a company has received, weighting more heavily ...
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Customer Experience Index (CX Index) is an easy-to-use suite of tools that help business leaders and analysts find out how their customer experiences stack up against the competition. Based on the unique and proprietary Forrester consumer survey data...
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Engage helps businesses connect with consumers that post reviews and comments online. Not only can you monitor all of your locations’ social profiles in a single glance, you can engage with customers, wherever their review or comment is posted. Engag...
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By Feefo
Feefo offers an independent customer review system for businesses. The information provided by Feefo’s feedback and reviews has a dramatic impact on trust, inviting opportunities for business improvements and performance as well as creating strong cu...
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GatherUp (formerly GetFiveStars) is a customer experience and online review engine that enables insights, empowers marketing and converts customers. Gather your customer feedback and reviews into one place to drive sales up.
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Growth Bricks is a categorized directory of B2B business software, apps and platforms that helps decison-makers make the right tool decisions and explore new strategies to grow their businesses. Growth Bricks provides market transparency, an informat...
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