Customer Experience (CX) platforms

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Definition

Customer Experience platforms enable brands to montior all interactions with prospects as they move through the sales funnel. 

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Products

BirdEye is a comprehensive customer experience platform. Businesses of all sizes use BirdEye everyday to be found online through reviews, be chosen by customers with text messaging interactions, and be the best business with survey and insights tools...
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CORE is the the Conversant One-to-one Relationship Engine. Deepen your customer relationships with a lifetime of meaningful conversations. With Conversant's One-to-one Relationship Engine, you'll make deeper connections with customers by continuously...
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CX Analytics enables companies to easily interpret and act on all customer feedback with the industry’s most accurate natural language processing, sentiment analysis, and flexible data categorization. Clarabridge’s open platform makes it easy to coll...
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CX Messenger is a messaging platform that taps data from applications to build comprehensive experiences for customers and employees. CX Messenger is part of the Customer Experience Platform which helps customers build, execute, monitor and optimiz...
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CX Monitor is a monitoring platform that delivers the real-time system monitoring and resolution tools to identify issues, and understand root-causes across any system. CX Monitor is part of the Customer Experience Platform which helps customers bui...
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By Etuma
Etuma Customer Experience Analytics is a Voice of the Customer solution that includes both NPS Analytics and Market Research Analytics. Convert high volumes of customer feedback into actionable insight quickly, so that you can react to business issue...
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By inQuba
inQuba CX collects and analyzes customer feedback from multiple data sources including surveys, social media conversations, contact center interactions, email and transactional and financial data. The inQuba platform delivers the right insight to the...
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By Khoros
Khoros Care is a customer service management solution. Be there for every need with efficient digital and social media customer care that reduces costs and improves satisfaction.
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The MomentFeed Mobile Customer Experience (MCX) management platform helps brands with many stores, branches or restaurants drive more visibility for each location and create an active and engaged mobile storefront on every network. The MCX Platform e...
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Qualtrics Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into eve...
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