Customer Experience (CX) platforms

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Definition

Customer Experience platforms enable brands to montior all interactions with prospects as they move through the sales funnel. 

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Products

By Adobe
Adobe Experience Cloud gives you access to an integrated set of solutions to build campaigns, manage your advertising, and gain deep intelligence about your business. And it’s all unified through powerful core services that give you access to your cu...
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Using Alterian’s Chameleon Adaptive Customer Experience Platform, Adaptive Marketers can send hyper-targeted personalized email messages that stay relevant right up to the moment of engagement. Customers experience in-the-moment personalization based...
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By Amdocs
amdocsONE is a set of set of cloud-native, modular and open offerings and services that allow you to modernize, automate and digitize your business. The business-value driven amdocsONE portfolio leverages cloud-native microservice technologies for hi...
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BirdEye is a comprehensive customer experience platform. Businesses of all sizes use BirdEye everyday to be found online through reviews, be chosen by customers with text messaging interactions, and be the best business with survey and insights tools...
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CX Analytics enables companies to easily interpret and act on all customer feedback with the industry’s most accurate natural language processing, sentiment analysis, and flexible data categorization. Clarabridge’s open platform makes it easy to coll...
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CX Messenger is a messaging platform that taps data from applications to build comprehensive experiences for customers and employees. CX Messenger is part of the Customer Experience Platform which helps customers build, execute, monitor and optimiz...
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CX Monitor is a monitoring platform that delivers the real-time system monitoring and resolution tools to identify issues, and understand root-causes across any system. CX Monitor is part of the Customer Experience Platform which helps customers bui...
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By Cyara
Cyara is a customer experience assurance platform that helps enterprises accelerate CX testing, increase quality across digital and voice channels, and assure omnichannel customer journeys end-to-end.
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eTouchPoint is a customer experience platform. By linking dashboard and employee-specific reporting, text analytics, and closed loop alerting features with the industry’s best data collection platform, eTouchPoint offers CX professionals a comprehens...
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By Etuma
Etuma Customer Experience Analytics is a Voice of the Customer solution that includes both NPS Analytics and Market Research Analytics. Convert high volumes of customer feedback into actionable insight quickly, so that you can react to business issue...
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