Capillary Insights+

Product Overview
The Intelligent Customer Engagement (ICE) platform consists of a cloud-based, real-time Customer Relationship Management (CRM) solution with a marketing data warehouse that securely houses all customer and related data.

• Access to the data is configurable and can be managed based on user role, data type and other standards.
• Campaign Management
• Customer Satisfaction and Feedback
• Customer Segmentation
• Ecommerce Marketing
• KPIs, Dashboards & Reports Management
• Lifecycle Marketing
• Loyalty Management
• Mobile Marketing
• Open API supports integration with a variety of third-party systems such as Point Of Sale (POS), mobile POS, store tracker and payment solutions.
• Social Media Marketing
• Store Clienteling
• Value-Added Services

The Intelligent Customer Engagement™ (ICE) platform is an analytics-driven solution that enables retailers to augment and enrich their existing customer data through different programs across multiple channels to create richer customer profiles, which enable deeper customer insight and personalized engagement.