The CallMiner App Marketplace is a platform designed to enhance the value of conversation intelligence investments. It provides a network of partner technologies, services, and platform add-ons aimed at accelerating the time to results for users. The marketplace allows partners to effectively showcase their solutions to CallMiner customers, offering a destination to discover various CallMiner add-ons and technologies.

CallMiner Eureka helps improve contact center and enterprise performance through speech analytics. The platform reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more. Delivered as a cloud-based or on premise contact center monitoring solution, Eureka captures customer conversations and associated metadata from any source communication system.