Product Overview
CallMiner Eureka helps improve contact center and enterprise performance through speech analytics. The platform reveals insights from automated analysis of communications between you and your customers across multiple channels – including calls, chat, email, texts, social media, surveys and more. Delivered as a cloud-based or on premise contact center monitoring solution, Eureka captures customer conversations and associated metadata from any source communication system.
Eureka is designed to helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.
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