Company Overview
DigitalGenius has developed advanced call center software that applies artificial intelligence (AI) and natural language processing (NLP) to learn from the conversations of human call center agents and call logs. DigitalGenius is designed to provide callers with support and information in calls and texts. DigitalGenius layers over existing customer service software including Salesforce, Desk.com, Zendesk and more.
DigitalGenius is AI-powered call center technology that enables you to add an artificial intelligence and natural language processing layer over your enterprise call center. We connect with your Customer Service Console & CRM to extract data and train a neural network on your own historical customer service transcripts. The AI model learns how your best agents deliver fast, accurate customer replies and correctly tag or route incoming cases. DigitalGenius learns over time from digital call logs and live agent calls.
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