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EpiAnalytics

 
Carlsbad, California, United States
2008
Company Overview
EpiAnalytics, Inc., provides artificial intelligence and machine learning solutions transforming corporate textual data to increase efficiency and provide business intelligence. EpiAnalytics solutions seamlessly integrate with an organizations data and business processes. Companies use our solutions to increase customer loyalty, facilitate innovation, provide a voice to their employees and customers and to support critical business decisions.
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Products and Services

Conversational AI

 
Conversational AI is a real-time machine learning and text analytics solution that automates call monitoring and scoring. Analyze conversations to identify periods of silence, hold times, IVR messages, DTMF tones, and agent / customer cross talk. Analyze 100% of your customer calls from sales or service, and phone-based surveys. Classify data for easy storage in CRM systems and business intelligence (BI) solutions. Stay one step ahead of compliance requirements with alerts and early warning indicators of potential violations.
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TextBI

 
TextBI is a cloud-based AI Enablement platform designed for a business user. TextBI provides an intuitive, self-service user interface allowing a business user to organize, analyze, and categorize free-form, unstructured, textual data. The TextBI AI and machine learning features provide an integrated solution to CRM and community platforms including ServiceNow, Salesforce.com, and Workplace, a Facebook community offering.
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