Product Overview
Conversational AI is a real-time machine learning and text analytics solution that automates call monitoring and scoring. Analyze conversations to identify periods of silence, hold times, IVR messages, DTMF tones, and agent / customer cross talk. Analyze 100% of your customer calls from sales or service, and phone-based surveys. Classify data for easy storage in CRM systems and business intelligence (BI) solutions. Stay one step ahead of compliance requirements with alerts and early warning indicators of potential violations.
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