Groove offers simple online help desk software for SaaS-based platforms and ecommerce businesses. The ticketing and knowledge-based software seeks to provide superior customer service using a Reports dashboard that tracks metrics that matter. The dashboard helps users understand how customers feel about the support they receive with daily, weekly, monthly, and yearly breakdowns of satisfaction ratings. Users can also track which complaints, bug reports, and feature requests are trending amongst customers, thus determining what needs to be changed to acquire new customers and maintain loyal ones.