iSupport Incident Management helps you to automate functions such as managing incidents, entering and searching for knowledge entries and FAQs, sending surveys, generating reports, and tracking assets, customers, and companies.

iSupport Service Desk helps you to automate functions such as managing incidents, entering and searching for knowledge entries and FAQs, sending surveys, generating reports, and tracking assets, customers, and companies. In addition, the Service Desk Edition adds problem and change functionality, purchasing and opportunity management, and a number of other features.