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NICE inContact

 
Sandy, Utah, United States
1997
Company Overview
NICE inContact helps customers achieve their business goals with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem.
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Products and Services

NICE inContact CXone

  (8)
NICE inContact CXone is a cloud customer experience platform that helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation. With CXone’s SmartAssist fuelled with Enlighten XO conversational data, CXone IVAs can train themselves in days promoting a data-driven, empirical approach to self-service and accelerating self-service implementations while increasing containment, and creating a frictionless digital customer experience. The AI-driven supervisor workspace provides Supervisors with the ability to understand and manage omnichannel engagements across the experience center with real-time data across digital channels for a fully orchestrated journey management.
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Marketing Function Customer Acquisition, Customer Engagement and Retention, Metrics and Insights, Planning