OTRS is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast, results-driven business environment.

STORM is cyber security management software powered by OTRS. STORM supports the work of CERTs, SOCs, Cyber Defense Centers and internal IT security teams. It allows them to handle, manage and evaluate security incidents by adding structure and process to incident communication. STORM offers sophisticated templates for security processes, such as security incident management, an engaged OTRS Cyber Security Community and a carefully compiled bundle of functions for security-critical workflows.