Y Meadow’s AI Customer Service Automation solution enables support teams to achieve fully automated ticket resolution from end to end through the combined power of Natural Language Processing and Machine Learning. The AI solution can understand and classify written messages by context, apply workflow automation to route them to the appropriate resource, curate relevant information from disparate systems, generate appropriate responses, and much more. Train machine learning models to not just read messages, but understand them contextually using your own terminology with Y Meadow’s custom ‘ Intent Labeling’, and utilize the Journey Builder to build customer service automation workflows.