[24]7 Predictive Experience Platform

Product Overview
The [24]7 Predictive Experience Platform is a cloud-based customer engagement platform that is able to help anticipate customer intent in real-time and engage them across channels and devices. Design of Experiments (DoE) is used in conjunction with predictive analytics, real-time decisioning, and Big Data, which enables companies to engineer outcomes across a customer journey to help drive sales, service resolution, loyalty, and advocacy.

• Creates a predictive omnichannel experience in customer service and sales.
• Combines Big Data with predictive analytics, real-time decisioning, and machine learning.
• Enables enterprises to learn significantly more about customers.
• Helps make the customer experience more intuitive and agents more effective.
• Improves accuracy in predicting customer intent.

Improve accuracy in predicting customer intent and helps make the customer experience more intuitive and agents more effective, which together impact the strategic and operational metrics that matter most.