Product Overview
eGain Social is a product for social customer service, knowledge harvesting and single-sourced social publishing, and reputation management. It enables users to monitor social networks such as Facebook, Twitter and blogs for customer queries, analyze their content, analyze search results for sentiment, route them intelligently, and post responses privately or back to the social cloud in media-customized formats. For instance, Twitter posts use shortened URLs and conform to the character limit.
Not specified
Marketing Function Customer Engagement and Retention