Product Overview
eGain Virtual Assistant is an interactive, personal chatbot. You can embed Virtual Assistant into websites, apps and social networks. The lifelike virtual assistant can provide answers to customer questions 24/7, through Natural Language Processing (NLP). eGain Virtual Assistant provides the frontline support so your customer service staff can concentrate on more complex tasks. eGain Virtual Assistant also provides context-aware escalation to agent-assisted channels. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement.
Not specified